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End User Technology Specialist
2 weeks ago
Overview:
- RMIT Vietnam
Your role
This position is accountable for leading the technology team that supports the enterprise technology for end users (staff & students).
The scope includes managing end user related technology:
education hardware & software, Printing service, end user's devices management & software package deployment. This role will also be responsible for driving continuous improvement through automation, defining and operating end user technology.
For more details about the role please click on the following link:
JD_ITS_End User Technology Speacialist_RMIT Vietnam
Key selection criteria- Bachelor's degree or equivalent experience.- Minimum of 5 years of hands-on technical experience supporting end user's technology.- At least two years of supervisory experience, with ability to motivate and mentor team members.- Hands-on experience with Active Directory, Group policy, Windows 10+, Microsoft Office 365 suite, Azure AD, SCCM packing & deploy, Intune, PowerShell and Apple deployment tool, Papercut.- Usage Knowledge of TCP/IP networking, DNS, DHCP, VPN, and RDP.- Good working knowledge of ticketing tools (ServiceNow).- Takes proactive ownership and works with sense of urgency- Ability to provide innovative solutions to key clients across the organisation, with a focus on continuous improvement.- Team player with a strong customer service focus.- Well-developed interpersonal skills, including coordination, liaison, negotiation, and multicultural communication.- Keen attention to detail with ability to manage own time well, and prioritise competing work demands, effectively.- Excellent verbal and written communication skills in English and Vietnamese with a wide variety of stakeholders.- Demonstrated ability to work with confidential information- Demonstrated superior knowledge and experience in using computer software such as Microsoft Word, Excel, Power Point and Access.- Ability to live up to and demonstrate our RMIT Values.
Benefits:
- Competitive VND salary (plus allowances) starting depending on proven track record in meeting all the key selection criteria. 13th month Tet bonus + private medical insurance (for you and your dependents) + annual health check. 20 days annual leave plus 5 days paid leave Xmas closure, plus public holidays and paid sick leave.
- Free use of onsite gym.
- Library on campus and online access to RMIT Australia online library.
Applications Close:
30 thg pm
RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture.
We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.
As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.
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