Expert, IT Operations Hn

4 weeks ago

Hanoi, Vietnam Adecco Full time

**Responsibilities**:

- Main work:

- Collaborate with the appropriate departments to deeply understand the systems, as a basis for the efficient and stable operation of services.
- Analyze and propose improvements upon technology and standards across the organization.
- Participate in training courses to remain up-to-date and knowledgeable in terms of industry trends and emerging technologies for IT operation support.
- Provide advice, trainings, and supports to people in operation functions.
- Participate as a key member of the incident response team to directly drive incident/problem fixing progress and also responsible for analyzing and concluding the root cause of the incidents and problem; define and implement the solutions to recover the services quickly and prevent them from repeating.
- Creatively and independently provide resolutions to technical problems in a productivity and quality of service manner.
- Monitor and report out the compliance of the operation activities in real-life.
- Report periodically to the Director of Infrastructure Services Excellent Center.
- Risk management and compliance:

- Identify risks and coordinate with relevant units to propose methods to measure and minimize risks in operations.
- Ensure that team members fulfill their commitments on service quality and comply with the Company's regulations and policies

**Experience requirements**:

- At least 8 years of experience in IT operation and development in large organizations, especially banks
- Solid background in one of these domains: DBA, T24, Network & Security Infrastructure, Middleware, Cloud (AWS)
- International Certificate of System Foreign language
- English, according to Company's regulations in each period

**Education requirements**:

- Graduated from university majoring in IT or electronics and telecommunications, business administration, finance and banking

**Contact Person**:
Thuy Dung Nguyen

Adecco

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