IT Service Management Consultant

3 days ago

Thành phố Hồ Chí Minh, Vietnam WeCloud JSC Full time

WeCloud JSC

***
- Paxsky Đề Thám - 159C Đề Thám, Cô Giang,, District 1, Ho Chi Minh- At office- Posted 2 hours ago- Skills:

- Business Analyst

Manager

Team Leader

**Top 3 reasons to join us**:

- Extra healthcare insurance
- Competitive salary
- 13-month salary

**Job description**:
**Job Overview**:

- This includes engaging with potential customers, understanding their needs, presenting tailored solutions, and supporting the sales team in closing deals.

**Key Responsibilities**:
**1. Technical ITSM Consultant Support**:

- Work closely with the sales team to understand customer requirements and provide tailored ITSM solutions.
- Prepare and deliver high-quality presentations and product demonstrations to potential customers.
- Develop and present proof-of-concept (PoC) and pilot projects to demonstrate the value of ITSM solutions.
- Lead the implementation of ITSM solutions for clients, ensuring successful deployment and seamless integration.

**2. Customer Engagement**:

- Engage with customers to gather technical requirements and understand their business processes.
- Act as a technical advisor and provide guidance on ITSM best practices and solutions.
- Build and maintain strong relationships with customers, addressing any concerns, and providing ongoing technical support throughout the sales process.

**3. Solution Design**:

- Collaborate with the product and engineering teams to create customized ITSM solutions that meet customer needs.
- Design and document solution architectures, workflows, and integration strategies for ITSM implementations.

**4. Communication and Presentation**:

- Prepare and present technical documentation, proposals, and slide decks in English.
- Conduct workshops, webinars, and training sessions for customers, showcasing ITSM solutions and capabilities.

**5. Sales Support**:

- Assist the sales team in responding to RFPs and RFIs, providing detailed technical input and solutions.
- Support the creation of sales materials, including case studies, whitepapers, and solution briefs.

**Your skills and experience**:

- Bachelor’s degree in computer science, Information Technology, or a related field.
- A minimum of 3-5 years of direct experience in ITSM consulting, pre-sales, ITSM implementation.
- Strong understanding of ITIL processes and ITSM tools (e.g., Freshdesk, ManageEngine, GLPI, CMDBuild Ready2Use, etc.).
- Excellent communication and presentation skills in English.
- Proven experience in designing and delivering impactful presentations and demonstrations to customers in English.
- Strong problem-solving skills and ability to think critically.
- Ability to work independently and as part of a team.
- Willingness to travel as required.

**Why you'll love working here**:

- Competitive salary and bonus structure.
- Health and wellness benefits.
- Opportunities for continuous professional growth and career development.
- Collaborative and dynamic work environment.

**WeCloud JSC**:
WeCloud JSC
- Company type
- IT Product
- Company industry
- N/A- Company size
- 1-50 employees
- Country
- Vietnam- Working days
- Monday - Friday
- Overtime policy
- No OT

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