Service Quality Analyst
3 days ago
**YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.**:
**Would you like to become part of the world's most international company in the world that also a Top Employer and a No. 1 World’s Best Work Place?**
**A company that pioneered cross border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.**
**Do you want to make a difference? Then come to our "Insanely Customer Centric" Team and deliver excellence in a digital world, AS ONE**
**YOUR TASKS**:
- Interpret and analyse the measurement, monitoring and action of performance and productivity measures toensure network operations KPI’s are met
- Keep track of actions that are taken to address and identify problem areas and monitor performance for improvement
- Contribute and participate in field review projects / programs as requested or required
- Create of user documentation for performance reporting and communication to user community
- Conduct user acceptance testing and implementation support of changes to the reporting systems to ensure quality of the measurement and reporting is maintained
- Investigate into accuracy of performance measurement or reporting, keeping stakeholders appraised of status and raising notifications where necessary
- Use existing tools and methodology to conduct in-depth analysis to identify issues, problem and opportunities
- Prepare regular performance reporting (specific or regular) in line with the daily/weekly/monthly reporting schedule
- Provide onsite Service Quality support to the Service Centers
- Provide onsite support to the GSOP Manager during audits
- Conduct and facilitate onsite performance reviews
- Provide the Engineering and Infrastructure Team support to roll out projects
**YOUR PROFILE**:
- 3 years distribution / transportation experience preferably in an Operations domain
- Familiarity with DHL Express, KPIs specific to Operations, standard operating procedures and IT /Reporting systems
- Bachelor's Degree holder
- English:Fluent (written and spoken)
- Be able to travel regularly to Service Center locations
**OUR OFFER**:
- Multifarious benefit programs.
- Strong career support & lots of opportunities in an international environment.
- Training: both online and offline with Global DHL Standards.
- Coaching & Feedback culture allows you to advance further in short-term and long-term development goals.
- Working together based on DHL values of “Respect and Results”.
- Diverse engagement activities under “Best Day Everyday” - our Health & Well-being program.
- Employee hobby clubs, sports championships.
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