Service Engineer
2 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
1. Technical consultation for field technicians (FTC - Chatbox)
- Receive requests from field technicians for technical advice.
- Find and resolve problems for field technicians.
2. Technical consulting for customers (Hotline channels)
- Technical advice on installation, product features, technical specifications... as well as explanation and support for simple troubleshooting (water leaks, error code check-remote, instructions on how to use the machine), cleaning the filter...) for customers.
3. Enhance technician skills:
- Coordinate with the Training Department to study and develop documents related to new features, new products and training of field technicians.
- Coordinate with the Human Resources Department to organize classes to improve soft skills and management skills for the Service Department
- Coordinate with the Product Marketing Department to organize new product introductions for the Service Department
- Organize classes to remind service skills: customer care, technical expertise, service policies... for groups of technicians with low performance
5. Support the nationwide in handling difficult cases, repeated or never-before-seen errors (rare)...
6. Develop appropriate processes for performing services at the construction site.
**Chức vụ**: Nhân viên/Chuyên viên
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Đồng phục
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Công tác phí
- Phụ cấp thâm niên
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
- Minimum 3-5 years of experience in the commercial HVAC industry.
- Strong technical skills relevant to HVAC systems and equipment.
- Excellent customer service skills with a positive, 'can-do' attitude.
- Good at English, both verbal and written.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Điện Lạnh/Nhiệt Lạnh,Điện/Điện Tử/Điện Lạnh
Trung cấp - Nghề
Không yêu cầu
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