Key Account Management

2 days ago

Ho Chi Minh City, Vietnam Shopee Full time

DepartmentBusiness Development and Partnerships- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Business Development and Partnerships teams at Shopee are dynamic and energetic. The teams are always looking to acquire business opportunities to drive Shopee to be the No. 1 e-commerce platform in Southeast Asia and Taiwan. The aim of the Business Development and Partnership teams is to provide Shopee’s buyers with a wide variety of product listings at the best prices. Browse our Business Development and Partnerships team openings to see how you can make an impact with us.

**About the Team**:
- Serve as a key member of the ShopeeFood business development team to define the current landscape, strategize and execute top business development/partnership opportunities.
- Leverage ShopeeFood’s business development network and generate new leads as required to identify opportunities to improve and iterate on merchant initiatives to improve merchant experience.
- Ensure all initiatives meet strategy and KPIs.
- Approach and offer SEA service packages with Enterprise merchants.
- Manage merchants, set objectives, develop sales, monitor performance, and plan campaigns to achieve monthly targets.
- Be responsible for individual & team sales targets.
- Be the focal point for ensuring customer complaints are resolved in a timely and effective manner. Work directly with other sales team members to maximize KPIs.
- Keep management informed by submitting regular reports and updates.
- Continuously develop initiatives that are customer-centric (merchants) by representing the voice of the customer in all initiatives with the aim of improving lives.
- Support to build and maintain a high-performing team.
- Provide coaching and continuous professional development of teammates.

**Requirements**:

- Minimum 2 years of experience in Sales or Business Development (B2B is preferable)
- Demonstrate a strong track record in project management, and managing internal/external stakeholders locally and regionally
- Proven ability to blend business, strategy, finance, and legal concepts to lead complex, multifaceted, win-win deals
- Strong written and verbal communication skills in both Vietnamese and English
- Proven ability to work independently and effectively
- A strong code of ethics and sound business judgment are required
- Relevant Bachelor's degree
- Proactive and able to develop creative and strong initiative
- Good communication, presentation & negotiation skills
- Result & number oriented
- Sales aggressiveness

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