Technical Service

Why are we proud of what we do at allnex? We create coatings, products which help protect the world **for all nex>t generations **- and that’s exactly what you can do joining us

Imagine how fast your smartphone would become scratched-up, ugly and unusable without a coating. Or an e-bike, the cabin of a train, a beautiful wooden floor, and countless other things in life.

Making objects and their surfaces more attractive and longer-lasting means making them more sustainable, and that’s a huge part of what working at allnex is about. No matter which role you step into, you’ll become part of a global team of passionate people who care deeply about the chemistry, quality, and global impact of coatings.

You’ll also join a highly multicultural and diverse team of more than 4,000 employees in four regions who - as part of one of the world’s leading coating resins companies - serve customers in over 100 countries across the globe.

Click here to learn more about how **we can make an impact together**
For a sneak peek into life at allnex, don’t miss our **Operator Movie**

**Position overview**:
Are you passionate about combining technical expertise with customer-facing business development? allnex invites you to join us as a **Technical Service & Business Development Representative **for our **Composites business in Biên Hòa**, you’ll be the go-to expert for our customers, offering solutions, performing hands-on lab work, and introducing new products that make a real difference. You’ll partner closely with our sales team, ensuring seamless support and driving growth in your territory.

From product presentations to on-the-ground technical adjustments, you’ll play a key role in making sure our customers get the best. Plus, you’ll collaborate across teams and regions, helping to fuel our next big developments.

If you love problem-solving, working with innovative products, and enjoy customer interactions, this role is for you

**Responsibilities**:

- Engage with customers through regular visits and ongoing communication to strengthen relationships.
- Collaborate with the sales team to drive and support new business development efforts.
- Troubleshoot and resolve technical issues encountered by customers, providing timely solutions.
- Offer technical assistance for new product launches and product development initiatives.
- Provide expert guidance to Technical and Production teams as needed to ensure smooth operations.
- Prepare detailed technical reports for customers addressing complaints or technical concerns.
- Take on additional responsibilities as assigned by your manager to support team objectives.
- Compile and submit monthly reports detailing project progress and key activities.

**Required skills and experience**:

- Familiarity with FRP composite materials is essential.
- Hands-on experience working with UPR/VE or gelcoats is highly preferred.
- In-depth knowledge of UPR chemistry.
- Proficiency in both spoken and written English.
- Advanced skills in Microsoft Word, Excel, and PowerPoint.
- Strong research abilities with a solid understanding of research methodologies.
- Exceptional analytical thinking and problem-solving skills.
- Outstanding communication and interpersonal abilities.
- Strong customer focus with experience in external customer engagement.
- Proven troubleshooting skills to address technical challenges.

**Qualifications**:

- Bachelor's Degree in Chemical Engineering/Chemistry or equivalent.

**We offer**:

- We are proud to offer an international working experience with a tight-knit network of employees, making it easy to connect and learn from people all across our different functions. On top of that we are a truly innovative company with a strong team spirit, openness to new ideas, and great opportunities to grow and develop your career.

**Equal Employment Opportunity**
allnex is proud to be an equal opportunity employer. We celebrate diversity and are committed to an environment where all colleagues contribute for the benefit of our employees, our products, and our communities.

Find out how you can make an impact
Check out our careers page for available opportunities. We look forward to hearing from you.