Head of Evidence Services

7 months ago


Hanoi, Vietnam Rouse Network Full time

**Outline of Responsibilities**

Reporting to the Global Head of Evidence Services, the Head of Evidence Services (Vietnam) is responsible for leading and developing Rouse's two teams of Evidence Specialists in Hanoi and Ho Chi Minh City. The position encompasses both operational activities and client servicing.

**Case Management**
- Ensure thorough, objective investigations that adhere to company policies and procedures.
- Develop and implement effective investigation procedures to achieve successful outcomes.
- Attentively supervise team members as they complete investigations.
- Maintain a positive image of the company when interacting with clients and/or law enforcement.

**Team Development**
- Capacity building through the development and strengthening of the team's skills, knowledge, and abilities.
- Develop a yearly plan that includes specific objectives and targets for each quarter.
- Report to Global Head of Evidence Services on quarterly achievements.
- Development or identification of new services and operational tools, especially to improve the Team’s digital capabilities.

**Team Management**
- Conducting regular performance reviews and feedback sessions.
- Creating and implementing personal development plans.
- Mentoring and coaching.
- Lead and manage end-to-end recruitment processes.

**Sales & Marketing**
- Establish and Maintain Client Relationships.

**Job Requirement**
- A bachelor’s degree in a relevant discipline or field.
- Good understanding of Intellectual Property laws and regulations.
- Be resourceful and innovative with strong interpersonal, organizational, presentation, and report-writing skills. Possess an inquisitive mind and think creatively to find new solutions.
- Strong team leadership skills.
- Adept at both field-based and office-based investigations.
- Proficiency in English, written and spoken.
- Well-organized, proactive and energetic/outgoing, able to manage numerous projects simultaneously under deadline pressure.

**Working Condition**
- Working place: Hanoi or Ho Chi Minh City
- Hybrid work arrangements with a mixture of on-site and remote working
- Other benefits: per the Company’s policy, such as performance bonus and private health care program.
- Professional and multicultural working environment.
- Professional external and internal training.
- 33 days of paid leave, including public holidays.

**How to apply



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