Operations Manager
1 month ago
**Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
04/09/2024 13:34
MÔ TẢ CÔNG VIỆC
**Purpose of Job / Job Summary**:
Assist in providing day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand. Be in charge of operation of Front Office, Housekeeping, Technical. Report to Cluster General Manager for the overall operations of the Hotel.Key responsibilities:
People
- Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
- Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
- Promote teamwork and quality service through daily communication and coordination with key department heads.
Guest Experience
- Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, travel industry representatives, suppliers, competitors and other members of the local community.
- Ensure highest level of guest satisfaction by providing quality guest services and amenities.
OTA Operation
- Conduct survey of competitors' selling prices through channels and OTAs
- Working closely with Sales to update prices, product packages and promotions on all promotional channels, hotel websites and online channels such as Expedia, Agoda, etc.
- Receiving room booking & do room arrangement.
- Track the method payment status of bookings before guests check in
Financial Returns
- Assist Cluster General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
Responsible Business
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.
- Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint.
- Perform other duties as assigned. May also serve as manager on duty.
QUYỀN LỢI ĐƯỢC HƯỞNG
05-day work week
International working environment with growth opportunities
Competitive salary with full benefit package
Insurance on 100% salary
Extra annual leave
Incentives and 13th salary
YÊU CẦU CÔNG VIỆC
- Qualifications: A Bachelor’s degree in Hospitality or Business Administration
- Experience: 05 years working in Hospitality industry with at least 03 years in management role
- Strong in Operations Management
- Skills and Personal qualities: Detailed-oriented, Integrity, and High responsibility
YÊU CẦU HỒ SƠ
- Dossier: CV, Health Certificate, ID, Family book.
-
Operational Risk Manager
1 month ago
Hà Nội, Vietnam Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Operation Manager
1 month ago
Hà Nội, Vietnam Công ty TNHH Transcosmos Vietnam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) - Build, lead, and manage the operations team, providing guidance and support to ensure high performance. - Develop and implement operational strategies to support business objectives and improve efficiency. - Manage the day-to-day operations and ensure delivery of all client’s KPIs and targets. -...
-
Assistant Manager, Warehouse
1 month ago
Hà Nội, Vietnam Shopee Full timeDepartment Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Regional Warehouse Manager
2 weeks ago
Hà Nội, Vietnam Shopee Full timeDepartment Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Global Operations Specialist
3 days ago
Hà Nội, Vietnam Ventura TRAVEL Full timeJoin us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! As our new Global Operations Specialist, you will play an integral role in our common mission: to create and support successful travel brands that change the world for the better. As our **Global Operations Specialist - Tour Management**, you'll act...
-
Manager,supervisory Services Operations
7 days ago
Hà Nội, Vietnam Standard Chartered Full time**Job Summary** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need; - Check Financial statements or customized reports, which are...
-
Store Operations Manager
3 weeks ago
Hà Nội, Vietnam Việc Ơi Japan Client Full time**Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân. -...
-
Operation Analyst
1 month ago
Hà Nội, Vietnam Gamalift Full timeWe are looking for an Operations Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization. Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working...
-
Operations Officer
4 weeks ago
Hà Nội, Vietnam HEDSChemonics International Full time**Recruitment of the** **Operations Officer** **General Summary/Background** The Operations Officer plays a crucial role in supporting the administrative, procurement, and HR logístical needs of Chemonics Higher Education projects. As a key member of the Operations team, this position requires close collaboration with all team members to ensure the...
-
Customer & Operation Success
6 days ago
Hà Nội, Vietnam Blue Belt Technology Full time_**1. Customer Service**:_ - Solve customer inquiries via online ticketing system - Professionally resolve customers’ questions, submitted to our customer support channels - Build and enhance knowledge base/help center via online platform. - Compile reports for major questions and key CS metrics tracking. - Operate withdrawal/deposit request - Support with...
-
Operate Engineer
2 weeks ago
Hà Nội, Vietnam Murex SAS Full timeOperate Engineer Murex is a global fintech leader in trading, risk management and processing solutions for capital markets. Operating from our 19 offices, 3 000 Murexians from over 60 different nationalities ensure the development, implementation and support of our platform which is used by banks, asset managers, corporations and utilities, across the...
-
Ott Technical Operations Engineer
1 month ago
Hà Nội, Vietnam Canal Plus Full timeOTT Technical Operations Engineer The OTT Technical Operations Engineer supervises the availability and quality of services related to the VSTV OTT solution upon its launch. This role involves recommending and implementing improvements in the operations and maintenance of OTT services. Reporting Line: OTT Technical Operations Manager **DUTIES**: -...
-
Finance and Operations Director
1 month ago
Hà Nội, Vietnam Resonance Full time**WHO WE ARE** **WHO WE ARE** Come grow with us! If you are a passionate change agent who thrives in a collaborative, entrepreneurial and inclusive, culture committed to operational excellence, we would like to meet you. At Resonance, you get immediate hands-on experience alongside our clients as we work to build sustainable, positive impact. Our teams...
-
Senior Specialist, People Operations
2 weeks ago
Hà Nội, Vietnam Aon Corporation Full timeSenior Specialist, People Operations We're hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one...
-
Operation Supervisor
3 weeks ago
Hà Nội, Vietnam Công Ty Cổ Phần Gourmet Partner Việt Nam Full time**Mô tả công việc**: (Mức lương: Thỏa thuận) Warehouse Management: - Supervise daily warehouse activities, including but not limited to receiving, storing, and dispatching goods. - Ensure proper organization and optimization of storage space in frozen, chilled, and dry storage areas. - Implement and enforce safety and security protocols within...
-
Senior Specialist, People Operations
2 weeks ago
Hà Nội, Vietnam Aon Corporation Full timePosting Description: We’re hiring! Aon Vietnam is currently recruiting a Senior Specialist, People Operations to join our team in Hanoi. Aon is in the business of better decisions. At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse...
-
HR Operations Intern
1 month ago
Hà Nội, Vietnam Prudential plc Full timeHR Operations Intern Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the...
-
Finance and Operations Director
1 month ago
Hà Nội, Vietnam Resonance Full time**Practice/Department**: Business Development (anticipated USAID Vietnam Innovation Ecosystem (VIE) project) **Location**: Hanoi, Vietnam **Job Title**: Finance and Operations Director **Reports to**: Chief of Party (COP) **Level/Grade**: **N/A** “Insert Here” **Remote Eligibility**: Remote (United States) Remote (Global) **X On Site...
-
Wvv Operations Coordinator
1 week ago
Hà Nội, Vietnam World Vision International Full timeWith over 70 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith. Come join our 34,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s...
-
Driver Operations
6 days ago
Hà Nội, Vietnam Shopee Full timeDepartment Operations- LevelExperienced (Individual Contributor)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and...