Operations Manager

4 months ago


Hà Nội, Vietnam Hệ Thống Chuỗi Khách Sạn Wil’que Full time

**Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận
Nộp hồ sơ ứng tuyển
THÔNG TIN CƠ BẢN
Số lượng
1
Nơi làm việc
Quận Ba Đình - Hà Nội
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ
Ngành nghề
Quản lý, điều hành
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
04/09/2024 13:34
MÔ TẢ CÔNG VIỆC
**Purpose of Job / Job Summary**:
Assist in providing day-to-day leadership and direction by maximizing financial returns, driving development of people, creating and maintaining a unique guest experience, executing on brand standards, and building awareness of hotel and brand. Be in charge of operation of Front Office, Housekeeping, Technical. Report to Cluster General Manager for the overall operations of the Hotel.Key responsibilities:
People
- Direct day-to-day activities, plan and assign work, and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
- Educate, train and motivate hotel staff while ensuring they have the information, market data, tools and equipment to successfully carry out job duties.
- Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with hotel and/or company rules and policies.
- Promote teamwork and quality service through daily communication and coordination with key department heads.

Guest Experience
- Interact with guests and individuals outside the hotel, including, but not limited to, current and potential clients, owning company representatives, travel industry representatives, suppliers, competitors and other members of the local community.
- Ensure highest level of guest satisfaction by providing quality guest services and amenities.

OTA Operation
- Conduct survey of competitors' selling prices through channels and OTAs
- Working closely with Sales to update prices, product packages and promotions on all promotional channels, hotel websites and online channels such as Expedia, Agoda, etc.
- Receiving room booking & do room arrangement.
- Track the method payment status of bookings before guests check in

Financial Returns
- Assist Cluster General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
- Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.

Responsible Business
- Ensure a safe and secure environment for guests, team members and hotel assets in compliance with owners’ policies and procedures and regulatory requirements. Maintain relations with outside contacts.
- Act as public relations representative to raise awareness of hotel and brand in local community. Drive team member involvement in community organizations, activities develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel's carbon footprint.
- Perform other duties as assigned. May also serve as manager on duty.

QUYỀN LỢI ĐƯỢC HƯỞNG
05-day work week
International working environment with growth opportunities
Competitive salary with full benefit package
Insurance on 100% salary
Extra annual leave
Incentives and 13th salary
YÊU CẦU CÔNG VIỆC
- Qualifications: A Bachelor’s degree in Hospitality or Business Administration
- Experience: 05 years working in Hospitality industry with at least 03 years in management role
- Strong in Operations Management
- Skills and Personal qualities: Detailed-oriented, Integrity, and High responsibility

YÊU CẦU HỒ SƠ
- Dossier: CV, Health Certificate, ID, Family book.


  • Operation Manager

    2 days ago


    Hà Nội, Vietnam Vina Group Full time

    **Operational Management**: - Lead and oversee daily company operations to ensure alignment with overall business strategy and objectives. - Develop and implement operational policies and procedures to optimize processes and improve efficiency. - Drive continuous improvement efforts to enhance operational effectiveness and cost control. **Human Resource...

  • Operations Manager

    1 month ago


    Hà Nội, Vietnam BELMONT NAIL SALON LLC Full time

    _**Operations Manager**_ **Responsibilities** - Lead and supervise daily operations to ensure efficiency and effectiveness - Help us oversee staff, maintain a productive workplace - Orders premium products that reflects the salon's upscale image - Foster a culture of continuous improvement by identifying process inefficiencies and recommending...


  • Hà Nội, Vietnam Prudential plc Full time

    Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...


  • Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - Delivering consistent and reliable Trade Finance transactions to Priority Clients in line with their personalised service needs to Win through Service. Operating with a deep understanding of Client business and the products they operate. Empowered decision makers taking ownership of transactions and enquires and leveraging Trade Product...

  • Operation Manager

    4 months ago


    Hà Nội, Vietnam Công ty TNHH Transcosmos Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Build, lead, and manage the operations team, providing guidance and support to ensure high performance. - Develop and implement operational strategies to support business objectives and improve efficiency. - Manage the day-to-day operations and ensure delivery of all client’s KPIs and targets. -...

  • Pruventure Operations

    3 weeks ago


    Hà Nội, Vietnam Prudential plc Full time

    PRUVenture Operations & Project Management Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best...


  • Hà Nội, Vietnam Prudential plc Full time

    Operations Communication Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...


  • Hà Nội, Vietnam Cathay Pacific Full time

    ASD - Airport Services Delivery - Hanoi, Vietnam - Cathay Pacific - Application Deadline 03 Jan 2025 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...


  • Hà Nội, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...


  • Hà Nội, Vietnam Ventura TRAVEL Full time

    Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! As our new Operations Manager for Africa and Asia, you and your team will play an integral role in our mission: to create and support successful travel brands that change the world for the better. You will be chiefly responsible for ensuring a...


  • Hà Nội, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...


  • Hà Nội, Vietnam Ventura TRAVEL Full time

    Join us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! As our new Global Operations Specialist, you will play an integral role in our common mission: to create and support successful travel brands that change the world for the better. As our **Global Operations Specialist - Tour Management**, you'll act...


  • Hà Nội, Vietnam Dell Full time

    When Dell Technologies launches new game-changing products into the global market, Product Operations Engineering has a vital role to play. The team coordinates all the operational activities that enable products to be introduced and sustained successfully. It’s about making sure there is consistency between production and test environments. It’s about...


  • Hà Nội, Vietnam Prudential plc Full time

    Operation Excellence Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact...


  • Hà Nội, Vietnam Standard Chartered Full time

    **Job Summary** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need; - Check Financial statements or customized reports, which are...


  • Hà Nội, Vietnam Việc Ơi Japan Client Full time

    **Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân. -...


  • Hà Nội, Vietnam Standard Chartered Full time

    **JOB SUMMARY** - To process outward and inward payment transactions to provide an accurate, legal, efficient and timely service to customers and other internal counter parties. **RESPONSIBILITIES** **KEY RESPONSIBILITIES** - To process overseas and local payments and collection (OTT/ITT/STS TT/, OLT, ILT, ITT) in CMO TP systems from end to end - To be a...

  • Operation Analyst

    4 months ago


    Hà Nội, Vietnam Gamalift Full time

    We are looking for an Operations Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization. Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working...


  • Hà Nội, Vietnam Google Full time

    **Minimum qualifications**: - Bachelor's degree or equivalent practical experience. - Experience working in electronics/computer consumer hardware. - Experience with manufacturing/operations in original equipment manufacturer (OEM) management and supply chain management. **Preferred qualifications**: - MBA or Master's degree in Industrial Engineering,...


  • Hà Nội, Vietnam Amazon Corporate Services Vietnam Company Limited Full time

    4+ years of materials and/or planning experience in a consumer market Segment Company 2+ years of management of an OEM partner Experience sourcing electronic components including hard to find/obsolete parts Experience with MS Office, specifically Excel. Key job responsibilities The Materials Management is responsible for all activities related to order...