Operation Manager
3 months ago
**Mô tả công việc**:
(Mức lương: Thỏa thuận)
- Build, lead, and manage the operations team, providing guidance and support to ensure high performance.
- Develop and implement operational strategies to support business objectives and improve efficiency.
- Manage the day-to-day operations and ensure delivery of all client’s KPIs and targets.
- Develop and implement strategies to optimize operational efficiency, including process improvements, resource allocation, and workforce management.
- Create a positive work environment through employee engagement; resolve employee relation issues in a professional and timely manner.
- Participate in cross-functional meetings to review information received from operational support functions - Training, HR, Quality, WFM, IT - and partner to define action plans that resolve issues and drive continuous improvement.
- Provide Activity Report as Team performance report daily, weekly, and monthly basis.
- Attending Weekly Meetings with Clients to share insights and highlights of operations.
**Chức vụ**: Trưởng Nhóm/Trưởng Phòng
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Salary: Negotiable
- Housing allowance; lunch allowance & transportation allowance.
- Promotion opportunities
- Periodical bonus: twice/year
- Position promotion, salary review: once/year
- 13th month salary
- Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
**Yêu cầu bằng cấp (tối thiểu)**: Cao Đẳng
**Yêu cầu công việc**:
- Nationality: Japanese
- Bachelor’s degree in Business Administration, Operations Management, or related fields.
- Minimum of 3 years of experience in operations management, preferably in the BPO industry.
- Strong leadership skills with the ability to motivate and inspire a diverse team.
- Excellent analytical and problem-solving abilities, with a track record of driving process improvements and achieving operational efficiency.
- In-depth knowledge of contact center operations, including workforce management, quality assurance, and performance metrics.
- Ability to thrive in a fast-paced and dynamic environment, managing multiple priorities and deadlines.
- Proficiency in English and Japanese.
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Nhân Sự,Quản Lý,Quản Lý Điều Hành
Cao Đẳng
2 - 3 năm
-
Operations Manager
4 weeks ago
Hà Nội, Vietnam BELMONT NAIL SALON LLC Full time_**Operations Manager**_ **Responsibilities** - Lead and supervise daily operations to ensure efficiency and effectiveness - Help us oversee staff, maintain a productive workplace - Orders premium products that reflects the salon's upscale image - Foster a culture of continuous improvement by identifying process inefficiencies and recommending...
-
Operations Manager
4 months ago
Hà Nội, Vietnam Hệ Thống Chuỗi Khách Sạn Wil’que Full time**Hạn nộp**: 30/09/2024 Mức lương: Thỏa thuận Nộp hồ sơ ứng tuyển THÔNG TIN CƠ BẢN Số lượng 1 Nơi làm việc Quận Ba Đình - Hà Nội Giờ làm việc Giờ hành chính Loại hình Khách sạn/ Khu căn hộ Ngành nghề Quản lý, điều hành Vị trí Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/...
-
Operational Risk Manager
4 months ago
Hà Nội, Vietnam Prudential plc Full timePrudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support...
-
Manager, Client Operations
3 weeks ago
Hà Nội, Vietnam Standard Chartered Full time**Job Summary** - Delivering consistent and reliable Trade Finance transactions to Priority Clients in line with their personalised service needs to Win through Service. Operating with a deep understanding of Client business and the products they operate. Empowered decision makers taking ownership of transactions and enquires and leveraging Trade Product...
-
Pruventure Operations
1 day ago
Hà Nội, Vietnam Prudential plc Full timePRUVenture Operations & Project Management Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best...
-
Operations Communication Senior Manager
2 weeks ago
Hà Nội, Vietnam Prudential plc Full timeOperations Communication Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an...
-
Duty Airport Operations Manager
2 days ago
Hà Nội, Vietnam Cathay Pacific Full timeASD - Airport Services Delivery - Hanoi, Vietnam - Cathay Pacific - Application Deadline 03 Jan 2025 Company Description Let your passion fly! We’re proud to be one of the world’s leading airlines. Our reputation is built on a long track record of success, an ongoing commitment to our home Hong Kong, and on the delivery of customer service that’s...
-
Assistant Manager, Warehouse
4 months ago
Hà Nội, Vietnam Shopee Full timeDepartment Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Emea Ground Operations Manager
2 weeks ago
Hà Nội, Vietnam Ventura TRAVEL Full timeJoin us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! As our new Operations Manager for Africa and Asia, you and your team will play an integral role in our mission: to create and support successful travel brands that change the world for the better. You will be chiefly responsible for ensuring a...
-
Regional Warehouse Manager
3 months ago
Hà Nội, Vietnam Shopee Full timeDepartment Operations- LevelExperienced (Team Lead)- LocationVietnam - HanoiThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause...
-
Global Operations Specialist
2 months ago
Hà Nội, Vietnam Ventura TRAVEL Full timeJoin us at Ventura TRAVEL - a group of specialized travel brands that unleash the adventurer in every person! As our new Global Operations Specialist, you will play an integral role in our common mission: to create and support successful travel brands that change the world for the better. As our **Global Operations Specialist - Tour Management**, you'll act...
-
Operation Excellence Senior Manager
3 weeks ago
Hà Nội, Vietnam Prudential plc Full timeOperation Excellence Senior Manager Prudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact...
-
Manager,supervisory Services Operations
2 months ago
Hà Nội, Vietnam Standard Chartered Full time**Job Summary** - To direct and control day to day Fund Service or Fiduciary Service Operations (“F&FVN Ops”), ensuring clients' interest are fully protected and delivering value added services to clients in accordance established procedures, regulations and laws and also Group business need; - Check Financial statements or customized reports, which are...
-
Store Operations Manager
3 months ago
Hà Nội, Vietnam Việc Ơi Japan Client Full time**Giới thiệu**: Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân. -...
-
Officer, Cash Management Operations
3 weeks ago
Hà Nội, Vietnam Standard Chartered Full time**JOB SUMMARY** - To process outward and inward payment transactions to provide an accurate, legal, efficient and timely service to customers and other internal counter parties. **RESPONSIBILITIES** **KEY RESPONSIBILITIES** - To process overseas and local payments and collection (OTT/ITT/STS TT/, OLT, ILT, ITT) in CMO TP systems from end to end - To be a...
-
Operation Analyst
3 months ago
Hà Nội, Vietnam Gamalift Full timeWe are looking for an Operations Analyst to join our team and evaluate how our company operates in order to provide recommendations on how we can improve efficiency and effectiveness across our organization. Operations Analyst responsibilities include reviewing current policies and operating procedures, developing changes to enhance efficiency and working...
-
Sr. Materials Manager, Product Operations
2 days ago
Hà Nội, Vietnam Amazon Corporate Services Vietnam Company Limited Full time4+ years of materials and/or planning experience in a consumer market Segment Company 2+ years of management of an OEM partner Experience sourcing electronic components including hard to find/obsolete parts Experience with MS Office, specifically Excel. Key job responsibilities The Materials Management is responsible for all activities related to order...
-
Operations Officer
3 months ago
Hà Nội, Vietnam HEDSChemonics International Full time**Recruitment of the** **Operations Officer** **General Summary/Background** The Operations Officer plays a crucial role in supporting the administrative, procurement, and HR logístical needs of Chemonics Higher Education projects. As a key member of the Operations team, this position requires close collaboration with all team members to ensure the...
-
Head of Game Operation
4 weeks ago
Hà Nội, Vietnam Công ty cổ phần THS Game (THS Game Joint Stock Company) Full timeJoining Razer will place you on a global mission to revolutionize the way the world games. Razer is **a place to do great work**, offering you the opportunity to make an impact globally while working across a global team located across 5 continents. Razer is also **a great place to work,** providing you the unique, gamer-centric #LifeAtRazer experience that...
-
Operations Executive
1 month ago
Hà Nội, Vietnam SMARTOSC Full timeClient support: Manage website updates, content monitoring, and oversee business operations to ensure seamless functionality without interruptions - Promotion support: Collaborate with the team to prepare for promotional events, including reporting and tracking - Content publishing: Assist the team with content scheduling and publishing - Communication:...