Sr. Trainer, Vn, Asia Seller Education

4 weeks ago

Hanoi, Vietnam Amazon CS Vietnam Company Ltd Full time

1. 5+ years of experience in delivering soft skills, customer service, technical skills, and systems training.
2. Excellent verbal and written communication skills in Vietnamese and English.
3. Excellent classroom management and blended learning facilitation skills.
4. Demonstrated knowledge of adult learning, training practices, and certification programs.
5. Demonstrated experience working with remote teams.
6. Self-motivated with critical attention to detail, deadlines, and reporting.

Amazon Global Selling is one of Amazon’s business units that helps businesses from anywhere in the world to launch a global business, reaching Amazon customers around the world and building international brands. Through Amazon Global Selling, Sellers of different types and sizes can directly reach Amazon’s 300+ million worldwide active customer accounts, including 150 million+ Prime customers in overseas Amazon marketplaces; and millions of institutional buyers.

We are seeking a highly motivated, customer focused, and data driven professional to join our Asia Seller Education team. In this role, you will partner with Education Program Managers, Subject Matter Experts, Instructional Designer, and the Training team to identify learner needs and to build, iterate and execute training development for internal & external learners. You will play a significant role in the training and development of a successful and effective Asia Seller Education team. This is a unique opportunity to play a key role in an exciting growing business.

This position is based in Hanoi.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer, and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status.

Key job responsibilities
1. Partner with Vietnam business & marketing teams to identify training needs, and partner with Content Editor and provide feedback on learning objectives and content outlines, as needed.
2. Create, organize, administer, maintain, and manage training in Vietnamese. Identify, define, track, assess, and report metrics and training effectiveness.
3. Improve training efficiency by driving implementation of training interventions in various programs.
4. Assist with developing new trainers, support them throughout their new training certification and ramp.
5. Maintain a keen understanding of training trends, content developments and best practices.

1. Experience in delivering a blended learning environment including: eLearning, virtual training, and distance learning methods, classroom/instructor-led training, and on-the-job training/mentoring.
2. Experience in adult learning theory, instructional design, training delivery, and training evaluation.
3. Experience working with industry standard Learning Management Systems (LMS) and reporting/measuring training results and learning impact; strong technical aptitude in the learning and development function.
4. Good oral and written communication in another language in South East Asia.
5. Global e-commerce experience.

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