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Client Partner

4 months ago

Ho Chi Minh City, Vietnam Headhunt Vietnam Full time

Client Partner in the company ensures customer satisfaction, retention, and product adoption.

The key responsibilities of an entry-level client partner typically include the following:
**Roles and Responsibilities**
- **Customer Onboarding**: Facilitate seamless integration for new clients by familiarizing them with company's product offerings, conducting comprehensive training sessions, and ensuring smooth implementation. Key tasks involve account setup, coordination with the engineering team for software configuration, and guiding clients through initial product usage.
- **Relationship Management**:Establish and nurture robust relationships with clients by serving as their primary liaison for all inquiries or concerns. Regularly engage with clients through check-ins, updates, and prompt resolution of questions or issues.
- **Deliverables through Cross-functional Collaboration**:Guarantee timely completion of client deliverables by collaborating closely with various departments, including sales, marketing, and product development. Strive to enhance customer experience and provide valuable client insights to refine product offerings and marketing strategies.
- **Success Metrics Reporting**: Monitor and report on essential client success KPIs, such as product adoption, customer satisfaction, and retention rates. Analyze trends and identify opportunities for improvement.
- **Client Advocacy**: Champion client interests within the company by conveying their feedback and collaborating with product, engineering, and other teams to prioritize and address client requirements. Work in unison with sales, marketing, product, and engineering departments to develop a cohesive strategy for client success, product evolution, and account expansion.

**Skills and Expertise**:

- Graduation in any discipline. Healthcare industry is a plus.
- You have excellent communication skills, both written and verbal in Vietnamese and English.
- You excel in analytical thinking and problem solving.
- You enjoy learning about technology products.
- You have a process-oriented mindset and ability to get things done.
- You enjoy working in cross-team collaboration and support.

Pay: 100,000,000₫ - 250,000,000₫ per month