Quality Assurance Auditor

4 months ago

Hanoi, Vietnam Carter's Full time

Quality Assurance Auditor

**Serving the needs of all families with young children,**Carter’s Inc. is the largest North American apparel retailer exclusively for babies and young children, encompassing Carter’s, OshKosh B’gosh, Skip*Hop and Little Planet brands. Meaningful work, constant learning, genuine people, and a community guided by core values that promote inclusion and innovation is in everything we do. There are many reasons to build your career at Carter's.

This role typically reports to the Sr. QA Manager who is based in Hong Kong and is open to working with our supplier in and around the region (Danang, Hue, and Nhu Thanh), He/she should be open to working on-site, remotely & willing to travel.
- Essential job functions: Conduct pre-production meetings, inspections, and other activities related to the manufacturing of safe and consistent quality children's products from our suppliers.
- Essential job functions: Can troubleshoot daily production issues and guide certified auditors to work on expectations laid for self-inspections.
- Essential job functions: good communication skills and ability to speak local languages in & around the Vietnam, has excellent English communication & production management skills to be able to escalate on-time delivery issues to a dedicated sourcing office.

**Must have**:

- Worked in Quality Function for over 10 years in Vietnam.
- Handled Children’s wear
- Capability of managing the vendors independently

**Preferred skills and experience**:
**SUPPLIER PERFORMANCE MANAGEMENT AND SUPPLIER DEVELOPMENT**
- Make sure the KPI of the Observed Quality Level (OQL) is maintained below the given target with stability to meet the defined Accepted Quality Level (AQL).
- Monitor the effectiveness of the supplier’s Quality Management System (QMS) and provide insight to the line manager for necessary development areas.
- Monitor supplier's top three defects and relevant reports, root cause analysis, and corrective actions then involve optimizing with proper coaching and guiding to all stakeholders.
- Work with line manager to initiate and follow up CAPs for necessary improvement areas for quality, product safety, process management, and general.

**WORKLOAD MANAGEMENT OF ASSIGNED FACTORIES**
- Monitor the workload of assigned factories on a weekly and monthly basis and update the line manager on the feasibility of executing assigned work.
- Make sure all necessary events of PPM, Inline audits, and Final Inspections are executed on time.

**MONITOR CERTIFIED AUDITORS (CA) and CA PROGRAMS IN ASSIGNED FACTORIES**
- Monitor the quantity and quality of the work of the CA’s.
- Train and Coach CAs from time to time to update them on all of Carter’s ongoing changes.
- Follow up all report’s updates in Inspectorio by CAs and make sure all is done right and on time.
- Work closely with CAs and guide them to follow Carter’s standards.
- Constantly update the line manager about the CAs status of assigned factories.

**PRE-PRODUCTION MEETING (PPM)**
- Monitor factory production and schedule to make sure PPM is carried out for all necessary styles based on risk assessment.
- Make sure all product safety concerns/elements (Prong ring fasteners, buttons, buttons, studs, bows, draw codes, appliques etc.) are addressed to meet standards at the pre-production level to secure bulk production and its consistency.

**FINAL (AQL) SHIPMENT PRODUCT AUDITS AND CORRELATION AUDITS**
- Review factory audit scheduling requests to confirm schedule planning and carry out at least 20% of Correlation audits against the total CA audits.
- Both the product-construction audit and packaging audit are to be completed; combined PO/line audits are to be done as much as possible depending on factory production. Ensure same-day notification of any failed audit to designated CGS management.
- Involve following up on all rechecks for failed audits and ensuring rechecks are done in the right manner with the right corrective actions and product quality is not compromised.
- Execute all system updates on time.

**CROSS-FUNCTIONAL ACTIVITIES**
- Upon request from the line, the manager extends cooperation to work collaboratively with the Corporate Social Responsibility (CSR) team, the Manufacturing Excellence team (ME), the Product integrity team, and the sourcing/merchandising team.
- Hand-select bulk garments in the factory for any special purpose as identified by CGS Management.
- Report important observations or changes to factory situations regarding management, customer base, equipment investments, capacity expansion, etc.
- Be flexible to meet assignments and travel requirements to support CGS Quality Objectives.

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