Student Financials Officer

3 days ago


Ho Chi Minh City, Vietnam RMIT Full time

**RMIT University**

RMIT is a global university of technology, design, and enterprise. Our mission is to help shape the world through research, innovation, teaching and engagement, and to create transformative experiences for our students, getting them ready for life and work. One of Australia’s original educational institutions founded in 1887, RMIT University now has 82,000 students including 12,000 at postgraduate level.

The University enjoys an international reputation for excellence in professional and practical education, applied and innovative research, and engagement with the needs of industry and the cities in which we are located. With three campuses in Melbourne (Central Business District, Brunswick, and Bundoora), two in Vietnam (Hanoi and Ho Chi Minh City) and a centre in Barcelona, Spain, RMIT is a truly global university. RMIT also offers programs through partners in Singapore, Hong Kong, mainland China, Indonesia, Sri Lanka, Belgium, Germany, Austria, and The Netherlands, and enjoys research and industry partnerships on every continent.

RMIT prides itself on the strong industry links it has forged over its 129-year history. Collaboration with industry is integral to the University’s leadership in applied research and education, and to the development of highly skilled, globally focused graduates. We are a 5-Star university under the QS Stars international evaluation system, and are

21st in the world among universities less than 50 years old (2015 QS Top 50 Under 50 index).

**RMIT Vietnam**

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching, and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients, and members of the community.

As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

**Position Summary**

The Student Financials Officer is responsible for utilising the systems and processes related to student financials, including student billing, student insurance and tuition fee refund, ensuring full compliance with RMIT Vietnam’s policies and procedures.

**Reporting Line**

Reports to: Senior Coordinator, Student Financials

**Key Accountabilities**
- Support RMIT Vietnam student financial processes for Higher Education students each semester (3 semesters per academic year) and English students every term (9 terms per academic year).
- Responsible for responding to inquiries from students and parents. Maintain a high level of accuracy and attention to detail when checking and responding to students' questions (explanation of fee group/invoices/outstanding balance, payment instruction, payment receipt understanding, etc.). Ensure to respond to the student within 24 hours.
- Provide advice and support to students regarding the national medical insurance process to make sure all Vietnamese students are insured in a timely manner and in accordance with the required policy.
- Maintain a working knowledge of student administration processes and work closely with other Student Administration staff, Student Connect and Accounting Department.
- Undertake any other duties that may be required.

**Key Selection Criteria**

1. A bachelor’s degree in Business Administration or a relevant discipline, or other equivalent work experience.

2. Experience in administrative systems and processes.

3. Demonstrated experience in a customer service focussed environment.

4. Skilled in the use of Microsoft Word, Excel, Outlook, and Power Point and experience using database systems.

5. Keen attention to detail and accuracy when inputting data and managing information.

6. Ability to work independently and as part of a team.

7. Experience of liaising with people at all levels and areas of an organisation; for example, students, academic staff, and management, as well as with people in industry, government, and other organisations.

8. Ability to display appropriate behaviours in line with the position and RMIT Behavioural Capability Framework.

**English Proficiency**

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS (General) with a score of at least 5.5 (or equivalent, as outlined in the Recruitment, Selection and Onboarding Guidelines).

For any role, English Language Proficiency may also be proven by showing successful completion of secondary education to a level qualifying to enter university study while being instructed through the medium of English, as per the RMIT University recognised qualification list.

**Organizational Accountabilities**

RMIT Vietnam is committed to the health, safety and wellbeing of its staff members. RMIT Vietnam and its staff members must comply with a range of Vietnamese legal and regulatory requirements, inc



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