Ielts Operations Manager

6 days ago


Ho Chi Minh City, Vietnam IDP Education Ltd Full time

**POSITION PURPOSE**

**RESPONSIBILITIES**

**_Operations Management_**
- Provide operational plan to support all test centres in Vietnam to achieve targets, and drive sharing and implementation of best practices between IDP:IELTS and test centres within the country
- Manage the operations of all test centres which include pre-test, during the test and post test; maximize team productivity
- Responsible for human resource management of IELTS casual labour which including recruitment and faciliate training examiners and invigilators for IELTS tests.
- Manage the delivery of approved projects on time, within budget and in accordance with annual plans and targets
- Assist Head of IELTS and BD team to identify and implement new business opportunities to grow test volume from operation side
- Provide accurately forecast and budget management to support for business growth

**_ Quality & Compliance _**
- Independently perform audits on the IELTS test centre as scheduled and provide documented feedback and reports
- Ensure all centres and off-site testing operations are managed within the IELTS operating procedures
- Ensure adherence to all IELTS manuals, processes & policies, including test day processes
- Ensure adherence to PSN (Professional Support Network) policy and procedure of all Examiner Trainers and Examiners
- Assist with the development and implementation of IELTS policies
- Risk management/ security to ensure centres compliance with security policy and procedures
- Keeping Regional & IA teams informed on test day incidents & malpractices

**_ Leadership_**
- Provide supervision, guidance and support to Test Day Supervisor, IELTS Admin staff and casual staff on their daily tasks
- Lead by example, setting focus and performance expectations, providing training and development where appropriate, and effectively managing underperformers through appropriate IELTS/IDP processes
- Leading collaboration, enhance productivity of the team, creating healthy and enegertic working enviroment

**_ Enhancing customer experience _**
- Build customer process; provide training and supervision to operation team to ensure high level of customer service across test centers
- Build materials to support customer experience from pretest; test date to post test and feedback system to monitor customer satisfaction

**_ Business Acumen_**
- Manage the Test Centre’s operations Direct Costs and offsite testing locations and ensure that they are in line with the budget allocated.

**WHAT WE'RE LOOKING FOR**

**Essential requirements**
- Graduate degree in business administration, economics, finance, or other related fields.
- A minimum of 8 years’ experience in operation management, at least 5 years in managers position. (background in international schools/universities operations is a big advantage)
- Ability to plan, organise, prioritise and execute multiple tasks within set objectives in a timely and professional manner
- Strong analytical, organisational skills; problem-solving skills
- Excellent understanding of business principles with proven records
- Excellent communication and presentation skills in both English and Vietnamese.
- High level interpersonal skills.
- Customer focused, with a passion for providing outstanding service.
- Demonstrated ability to make decisions and act with integrity.
- Interest in/ experience of international education and/ or testing services
- Able to work on Saturday and be flexible with work schedule

**Desirable requirements**
- Previous IELTS knowledge highly desirable.
- University qualifications or equivalent industry experience

**WORKING AT IDP**
- Attractive package with 13th month salary and annual bonus
- English Training scholarship for staff and family members at ACET.
- 15 working-days recreation leave, 10 days sick leave.
- Annual medical examination.
- Outing Trip.
- Other benefits according to IDP’s policy.



  • Ho Chi Minh City, Vietnam IDP Education Ltd Full time

    Responsibility for the full cycle of operations of CD IELTS tests. - Computer-delivered IELTS capacity planning and management based on market demand - End-to-end Computer-delivered IELTS process control, workflow improvement and quality assurance - Overall accountability for onsite Computer-delivered IELTS delivery quality and security - Handle emergencies...

  • Teacher for Ielts

    3 weeks ago


    Ho Chi Minh City, Vietnam Trung tâm Anh ngữ IELTS CITY Full time

    **JOB DESCRIPTION** - Teaching IELTS to students & working adults; - Conducting Placement Tests in order to determine the most suitable classes for students; - Organizing and arranging the given classes to reach the highest efficiency; - Supporting for designing and developing teaching materials of the company; - Evaluating students' class work and their...


  • Thành phố Hồ Chí Minh, Vietnam DOL ENGLISH - IELTS Đình Lực Full time

    **Mô tả công việc** - Làm việc toàn thời gian để phụ trách giảng dạy các lớp IELTS theo sự phân công linh hoạt của công ty: IELTS cơ bản/nâng cao/cấp tốc, IELTS Junior (lớp 5 - lớp 8). - Dạy theo phương pháp, giáo trình cung cấp sẵn cho từng buổi. Mỗi buổi học đều được thể hiện...


  • Ho Chi Minh City, Vietnam Trusting Social Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and implement strategies to ensure the effective and efficient operation of all back-office teams. Develop and implement strategies to ensure the effective and efficient operation of all back-office teams. Work closely with the VP of Operations to align these strategies with the company's...


  • Ho Chi Minh City, Vietnam Trusting Social Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận)We are seeking a dynamic Senior Manager/Associate Director of Operations to lead our supporting teams, including Finance, Procurement, HR, Legal, Office Admin, and Reconciliation. As the Director of Back Office Operations, you will be responsible for ensuring that all teams work seamlessly together to...

  • Giáo Viên Ielts

    7 days ago


    Ho Chi Minh City, Vietnam Công ty Cổ phần Giáo dục TalkFirst Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Teaching IELTS to students & working adults; - Conducting Placement Tests in order to determine the most suitable classes for students; - Organizing and arranging the given classes to reach the highest efficiency; - Supporting for designing and developing teaching materials of the company; -...

  • Operations Manager

    7 days ago


    Ho Chi Minh City, Vietnam Emerhub LLC Full time

    **OVERVIEW** EMERHUB is a multinational market entry consulting company. We help our clients to set up and grow their businesses across Southeast Asia (including Vietnam). We provide solutions to companies from remote hiring to setting up local operations, lowering barriers to local markets, and shortening time-to-market for any product or service. **About...

  • Operations Manager

    7 days ago


    Ho Chi Minh City, Vietnam PAVE by Discovery Loft Inc. Full time

    **Who are we and what do we do?** Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection...

  • Giáo Viên Ielts

    4 days ago


    Ho Chi Minh City, Vietnam Công ty Cổ phần Giáo dục TalkFirst Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Teaching IELTS to students & working adults; - Conducting Placement Tests in order to determine the most suitable classes for students; - Organizing and arranging the given classes to reach the highest efficiency; - Supporting for designing and developing teaching materials of the company; -...

  • Operations Manager

    2 weeks ago


    Ho Chi Minh City, Vietnam PAVE by Discovery Loft Inc. Full time

    **Who are we and what do we do?** Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection...

  • Operation Manager

    1 week ago


    Ho Chi Minh City, Vietnam Công ty TNHH T.M.G Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) A. ROLES: Provide leadership and strategic vision to the organization. The Operation Manager will bring operational, managerial and administrative procedures, reporting structures and operation controls to the company. Oversee daily operations of the company and the work of executives. Contribute...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Bc Card Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manage online system operations for customers and Manage and Operate Tuxedo for 24/7 - Transaction processing management - Optimization of middleware such as structural design, settings (Configuration) management, option value tuning... - System monitoring, testing and operational management -...

  • Operation Manager

    2 weeks ago


    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    International exposure - Dynamic, supportive team **Line Report** : Director ( Brisish) **Working Location** : Distric 2, HCMC **EXPERIENCE** **/ SKILLS/ ABILITIES** **Experience**: - 5 years or more experience in operations management & office administration. - **Working experience with US, UK or Europe based companies is a PLUS.**: - Have experience...


  • Ho Chi Minh City, Vietnam Staffing Group Full time

    **Position Requirements**: Are you passionate about leading and driving operational excellence in a dynamic business environment? Our client, an internationally acclaimed outdoor furniture manufacturer, with 25 years experience and servicing over 30 countries worldwide, has an exciting position available... We are seeking an - **Operations Manager/General...


  • Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...


  • Ho Chi Minh City, Vietnam Wink Hotels Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The Area Operations Manager will report directly to the Cluster General Manager and will be responsible for overseeing all pre-opening and post opening activities of the Wink Hotels. Report to Director of Operations and CEO. **Chức vụ**: Giám Đốc Và Cấp Cao Hơn **Hình thức làm...


  • Ho Chi Minh City, Vietnam Vietlish Co-spaces Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) I. Job description IELTS English Coaches will take responsibility for IELTS English Classes about preparing lessons, doing teaching duties, tracking and managing learners’ performance, and maintaining the atmosphere of the class. Coaches have to ensure high quality lessons and give the learners...

  • Operation Manager

    2 weeks ago


    Ho Chi Minh City, Vietnam Công Ty TNHH Monroe Consulting Group Vietnam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Company Profile: Job Summary: Oversee and manage Supply chain operations with overall responsibility for setting and delivery of strategy, implementation, and Service Operations for the Vietnam market. Job Responsibilities: - Defining operations strategy at a Country level in-line with Regional...


  • Ho Chi Minh City, Vietnam IGT Malaysia Full time

    We are looking for an **experienced Operations Manager** to **oversee and manage day-to-day Content Moderation operations.** **Overall Responsibilities**: - Manage team comprises Team Leaders, Trainers, QAs, and agents in all aspects of a content moderation context. - Supervise a dynamic team to support Client managed services to team members through...