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Product Expert
3 weeks ago
**What We Can Offer**:
- Annual bonus
We are looking for a highly motivated driven Product Expert for our expanding image service platform in Hanoi, Vietnam. You will have a coordinating and guiding role towards our global clientele as well as our operations team. In addition, you will be working with product development and management.
RESPONSIBILITIES
Quality
Coordinate and guide clients when it comes to photo products and quality
Be the voice of the client and align clients’ expectations with our operations team
Work with training teams to raise the level of quality and consistency
Develop and optimize photo editing SOPs, SLAs and training materials
Client relations
Coordinate and guide clients when it comes to photo products and quality
Testing and incorporation of new clients and products
Support in resolving client complaints and take preventive actions when needed
Innovation
Take an active role to optimize and innovate internal as well as external processes along
Maintain existing and develop new products and add-on services in collaboration with product development and management
**Job Requirements**:
QUALIFICATIONS
Technical proficiency
Have experience minimum 03 years in professional photography, preferably real estate photography
Have sound knowledge of photographic shooting techniques
Have an exceptional eye for detail and quality of photographic images
Have good Photoshop editing and retouching skills
Educational background
Minimum a bachelor degree in photography, photo editing or graphic design (note that this is a must have requirement in order to obtain a work permit in Vietnam).
PERSONAL PROFILE
Be able to multi-task and handle projects that run in parallel
Have good business understanding and client mindset
Have excellent communication skills including fluency in English
Be dedicated, hard-working and flexible when it comes to working hours
**Job Locations**:
- Ha Noi
photography
photo
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