(Hanoi) IT Collaboration Manager

1 week ago

Hanoi, Vietnam NavigosSearch Full time

**What We Can Offer**:
Collaboration service operator also will play a vital role for taking care of services related to security and the others consisting of web proxy, endpoint management (SEP), configuration management system, cloud service (Azure), Root Certificate Authority which impact on most IT systems. Therefore, Collaboration service operator’s role is so essential to any organizations.
1. Availability management
Assure meeting the demand of committed availability for infrastructure services.
Proactively maintain and improve the availability of infrastructure services and its stability as well.
Build and keep continuously operational plan up to infrastructure services
Coordinate with other units, especially security management and infrastructure and security monitoring centers

2. Asset management
Make sure to unify the assets with the naming convention
Ensure compliance with the standards of identification for types of objects, environment, life cycle, versions
The system information is properly adjusted to the change requests of each period
Maintain the list of assets including equipment type, IP address, starting date of use, warranty expiry date, and date of maintenance extension
Keep the list of copyrights, contracts up with service suppliers
Manage and maintain system profile, equipment, deployment and operating models and operational procedures

3. Productivity management
Ensure the proper resource for service system
Make sure that IT managers are aware of demand of using resource and its growth trend.
Provide resource requests for updated or newly supplementary IT services
Keep overall report up intended for the operation using the
productivity of IT infrastructure and its trends.
Assure the productivity check will be executed the services hardly putting into operation
Take responsibility for monitoring the level of resource utilization, comparing the real demand with targeted one and addressing the issues according to resource.

4. Change management
Supply the timely assessment of implemented change impacting on the infrastructure and services.
Take responsibility for standardization of the server infrastructure design.

5. Configuration management
Take responsibility for standardizing and maintaining the operating system standards, software list and relevant version periodically
Take responsibility for managing, maintaining and updating the Configuration Management System

6. Event Management
Make sure to timely troubleshoot in order to keep committed SLA up.

7. Service Quality Management
Cooperate with other units to investigate, assess, troubleshoot, determine negative and positive trends and solutions. Bring corrective actions out
Assure the deeper analysis is carried out in order to determine root cause of negative trends
Analyze, report the trend of productivity and its impact due to IT problems
Make sure IT Services are operated with committed SLAs

8. Human Resource management

**Job Requirements**:

- Bachelor of Science in Computer Science, related field or related work experience.

MCSA certification preferable

ACSP or ACTC certification preferable.
- Expert knowledge of Windows Server and Mac OS X Server products.
- Expert knowledge of Exchange and SMTP.
- Expert knowledge of directory services, Active Directory and Open Directory.
- Expert knowledge of Windows Server, AIX, Linux, vmware and platform services running on that.
- Knowledge of relevant like network, security, database
- Expert knowledge server product.
- Knowledge of DC - DR infrastructure.
- Demonstrated ability leading a highly technical work team.
- Excellent communication skills, written communication in the form of business and technical report writing.
- Good English
- Extensive experience in all aspects of the administration of operation platform, leading vendor solutions including infrastructure management
- Extensive experience to troubleshooting and fix issues/errors on operation platform during operation
- Extensive experience operation platform portfolio
- Extensive experience gained on relevant systems, or equivalent experience.

**Job Locations**:

- Ha Noi

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