Guest Services Supervisor

3 weeks ago


Ho Chi Minh City, Vietnam the deck saigon restaurant Full time

Scope of work:
- Pro actively selling to guests and potential guests, promoting events, spaces and promotions.
- Taking bookings during service.
- Work as a team with colleagues, including other hostesses, managers and waiters.
- Assist Head of Sales & Marketing to manage Guest Service team
- Report challenges directly to the Sale & Marketing Manager unless otherwise directed.
- Be the first point of contact and public face of The Deck when welcoming customers.
- Assist Head of Sales & Marketing to handle guests&039; concerns/complaints
- Be in total control of the bookings system, working closely with the GS Team who takes phone bookings.
- Respect The Deck rules and policies.
- Responsible for all seating at The Deck.
- Learn and possess a thorough knowledge of our extensive food and beverage menus.
- Greeting the guests, seating guests, bidding farewell to the guests.
- Follow training and guidance from superiors, liaising with all members of staff.
- Closely follow staff timetables and schedules.
- Treat guests in accordance with training and Deck standards at all times.

**Yêu cầu công việc**:

- Impeccable personal hygiene and grooming.
- Outstanding negotiation & problem
- solving skill
- Minimum 2 years relevant experience (hotel, tourism, advertising, sales, marketing) at the similar position.
- Proactive & confident
- Proven experience in team management
- Positive demeanour.
- Excellent English communication & interpersonal skills

**Quyền lợi**:

- Competitive salary
- Attractive service charge + tips
- Other benefits following Vietnam Labor Laws
- Meal & uniform provided
- Internal F&B discount for employees
- Professional, stable & high scale food & beverage establishment

Cập nhật gần đây lúc:

- 2024-02-24 19:40:35



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