Assistant Manager Triage

5 days ago

Thành phố Hồ Chí Minh, Vietnam HSBC Full time

-Job Advert Details
Some careers grow faster than others.
If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Functions (GFs) play a vital role in supporting the bank’s Global Businesses and offer a broad range of career opportunities in areas from legal, risk and finance to human resources, sustainability, marketing and communications. Their operational and functional teams around the world help HSBC’s Global Businesses to operate efficiently and effectively on a day-to-day basis. They also focus on controls and governance to reduce risk and protect the Group’s reputation.

We are currently seeking a high calibre professional to join our team as an Assistant Manager Triage.

Principal Accountabilities:

Impact on the Business
- Principal point of referral for all relevant investigations, which may originate from various internal or external sources.
- Continuously monitor and action requests that arrive in the regional enquiries inbox.
- The provision of timely and reliable assessment and triage on potential financial crime risks to improve risk management decisions within FC.
- Completion of initial case intake assessment and all associated logging to determine action status of request.
- To adhere to the globally defined triage procedures or approved country variances across FC
- Investigation, which are designed to support the operational effectiveness of the investigative capability.
- Ensure that all cases are correctly entered onto the case management system.

Customer / Stakeholders
- Confidence, diplomacy and the ability to communicate with all levels of management, customers and external relationships.
- Provision of highest quality service levels to;
- Bank customers and other victims of financial crime;
- Other teams within Security & Fraud Risk;
- Retail Network and Direct;
- Other diverse business areas within the bank.

Leadership and Teamwork
- Work effectively as part of a regional dynamic team including taking on unfamiliar/difficult tasks when necessary and providing guidance and support to others.
- Develop and maintain the relationship and understanding of activities across Triage and the wider Investigations / FC function.
- Communicate effectively with different business areas to ensure clear and consistent delivery of key messages.
- Develop and support a long lasting, effective team environment, to achieve mutual team and business goals.
- Sharing of best practices to enhance team delivery.

Operational Effectiveness and Control
- Adhere to the framework, policies, procedures, and controls for the effective identification and mitigation of FC to ensure risks are identified and managed.
- Accurately input and maintain key data into appropriate systems and within agreed timescales and guidelines.
- All tasks undertaken within the Service Level Agreements and in agreed timescales.
- Compliance with the FSA principal of 'Treating Customers Fairly'.
- The need to comply and be able to demonstrate compliance with internal controls.
- Implementation and compliance with Group Compliance Policy.
- Awareness of the operational risk associated with the role.
Qualifications
- Existing Fraud Operations / Investigations; I&A; or Branch or Direct experience preferred but not essential
- Knowledge of bank enquiry systems
- Capable of picking up, and applying, new ideas/concepts quickly
- Excellent inter-personal, customer service and communication skills - written and verbal
- Excellent organisation and analytical skills
- Excellent decision-making / influencing skills
- A motivated self-starter who has the ability to work effectively alone and under pressure
- The ability to work accurately and to remain calm and controlled under pressure whilst performing all functions of the role
- Adaptability and flexibility
- Good PC skills and knowledge of Microsoft software
- Enthusiasm and a positive ‘can do’ attitude

You’ll achieve more when you join HSBC.

Issued by The Hongkong and Shanghai Banking Corporation Limited

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