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Technical Service Specialist

2 months ago

Hanoi, Vietnam Abbott Laboratories Full time

Provide backup first line service to Abbott Ambassadors (Service interventions requiring less than 4 hours labor time)
- Schedule and perform planned maintenance activities
- Assist with instrument installations
- Success in this role is measured by service key performance indications level achievement, customer satisfaction score (NPS) and economical profitability and growth per district

**Job Requirement**:

- Bachelor’s degree or equivalent qualification or experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred
- Proven track record in a similar position supported by management and customer references preferred or Graduate entry program.
- Successful engagement with customers, specifically lab staff.
- Technical expert for product line responsibility
- Strong communication skills
- Ability to identify and drive resolution of issues
- Strong experience in use of analytical tools and software

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