Vnm (Hanoi) - Visa Support Officer, Ao

4 weeks ago

Hanoi, Vietnam Foreign & Commonwealth Office Full time

Job Description (Roles and Responsibilities)

**Main purpose of job**:
UKVI Vietnam works closely with HOIO Vietnam, Visa Hubs and Central Service Teams in the UK to deliver a world-class visa service that supports UK economic growth & prosperity and keeps the UK border safe & secure.
We are seeking a flexible colleague who will work well in a busy IT-based office environment, who can deliver their work on time and to a high standard. You will need to be adaptable and show a willingness to undertake a variety of tasks. You will need an eye for detail, a positive attitude, good communication skills and the ability to work as part of a busy and focused team. We also want you to enjoy working with us - so please bring your sense of fun too - and enjoy getting to know your new role and your new colleagues.

**Roles and responsibilities / what will the jobholder be expected to achieve?**:
**Enrichment activity**:To deliver Vietnam enrichment activity by undertaking information enquiries with internal and external partners, undertaking document checks and conducting visa customer interviews - all within agreed priorities, deadlines and customer service-standards.

**Generating statistics/ Admin support**: To generate monthly visa statistics and all other relevant administration to support the UKVI team. To attend regular meetings with HOIO Vietnam, regional team and Visa Hubs for sharing best practices and local knowledge on enrichment activity.

**Translating**:Translating documents between Vietnamese and English.

Essential qualifications, skills and experience
- Education: must be a university graduate
- An excellent command of English and Vietnamese (written and spoken). This will be tested at interview.
- Good communication and people-friendly interpersonal skills, and the ability to develop productive relationships with other teams around the network
- The ability to work as part of a small team in Hanoi and work under pressure to meet challenging targets
- A positive attitude, can do attitude, with attention to detail

Desirable qualifications, skills and experience
- A background in immigration administration or other administration role in an overseas Embassy
- A background of checking or testing information submitted to a private or government sector organisation
- Familiarity with the Vietnamese social system and official documents held by Vietnamese citizens
- Required behaviours- Delivering at Pace, Making Effective Decisions, Working Together Application deadline
- 19 June 2024

Grade
- Administrative Officer (AO)

Type of Position
- Full-time, Fixed Term

Working hours per week
- 39.5

Duration of Post
- 12 months

Region
- Asia Pacific

Country/Territory
- Vietnam

Location (City)
- Hanoi

Type of Post
- British Embassy

Number of vacancies
- 1

Salary Currency
- VND

Salary
- VND 29,130,000

Start Date
- 12 August 2024

Other benefits and conditions of employment

**_This vacancy is advertised as a full-time, fixed-term role of 12 months to be based in Hanoi._**

**Learning and development opportunities (and any specific training courses to be completed)**:
We encourage all staff to develop their capabilities, through both formal training courses and informal opportunities such as job-shadowing, coaching and on-the-job training. All staff are encouraged to share their skills and experience with colleagues, through informal training sessions or coaching/mentoring. We have an active L&D committee who organise a varied programme of learning for all staff.

All staff are eligible for 5 Learning and Development days a year.

The Foreign, Commonwealth and Development Office is committed to developing its staff. There will be opportunities for formal training alongside collaborating with a wide range of colleagues delivering on-the-job learning.
- Working in a diplomatic mission
- International policy skills course
- UK Diplomatic Academy foundation learning
- Regional and London-based formal learning opportunities

**No accommodation or relocation expenses are payable in connection with this position.** **Visa sponsorship may be possible for non-Vietnamese nationals if meet local requirements.**

Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.

**_ Disabled and ethnic minority applicants will be invited to interviews if meeting the minimum requirement of the job._**

**Working patterns**:
Full time - 39.5 hours per week with one hour lunch. Mon-Thursday 08:30-16:45, Friday 08:30-15:00
The Embassy has a smarter working policy and is committed to offering flexible working patterns balanced with the operational requirements of the role. In crisis/emergency situations you may need to work as required to support the Embassy response, sometimes on a shift pattern working which may result in unsociable hours and/or weekend working. The Embassy is committed to supporting flexible working wherever possible. F

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