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Customer Care Cell

4 weeks ago

Thành phố Hồ Chí Minh, Vietnam Avery Dennison Full time

**Company Description**
**Job Description** ABOUT YOUR ROLE**

You will manage the customer claims on quality issues from customers and will also be responsible for managing of claim information to SFDC and complete the claim process with credit notes. You will also maintain ISO 9001 & FSC Certification.

**YOUR RESPONSIBILITIES WILL INCLUDE**:

- Responsible for customer claims on quality issues from customers.
- Responsible for managing of claim information to the system and completing the claim process.
- Share the complaint information to various functional departments within the company.
- Promote the investigation and improvement of various functional departments.
- Preparation of customer improvement reports.
- Maintain ISO 9001 & FSC Certification.
- Coordinate with the quality team for the quality complaint handling to improve the quality satisfaction of key customers.
- Manage material chain (the material incoming plan, Analysis material problem in process, claim back to supplier and follow up Credit note and scope the risk roll)
- Response to manufacturing technical inquiries in a proactive, timely and effective manner.
- Coordinate with the internal team to develop and improve the product's quality and serve with customer requirements.

**Qualifications**
- Bachelor’s degree or equivalent preferred.
- 3 years of experience in the QA field managing Customer claims.
- Hands on experience in ISO is a must, experience in ISO9001 is preferred
- Experience in FSC is preferred
- Experience in paper/film/packaging industry is preferred
- Certified Auditor or Certified Quality Analyst preferred.
- Thoroughly knowledgeable on database administration and systems testing and auditing processes.
- Excellent oral and written communication skills.
- Excellent auditing and statistical skills

**Additional Information** AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER