[hcm] Japanese and English Customer Care Associate

2 weeks ago

Thành phố Hồ Chí Minh, Vietnam Việc Ơi Japan Client Full time

**Giới thiệu**:
Công ty VIỆC ƠI là công ty Tuyển dụng nhân sự thứ ba với 100% vốn của NHẬT BẢN với môi trường trẻ năng động, dễ thương và vô cùng thân thiện. Đây là nơi sẽ giúp bạn biết thêm nhiều kiến thức về nhân sự cũng như nâng cao các kỹ năng mềm của bản thân.
- Job description
- Thu thập feedback và khiếu nại của khách hàng, đưa ra hướng giải quyết, ghi nhận và theo dõi bằng cách liên lạc với các đối tác internal và external
- Đào tạo và phát triển Đội ngũ chăm sóc khách hàng tại Nhật Bản và khu vực APAC.
- Kiến thức về sản phẩm sẽ được công ty training và đào tạo, cách chăm sóc khách hàng và xử lý sự cố

WHAT YOU'LL BE RESPONSIBLE FOR
- Collect customer compliments and complaints, ensure resolution, documentation and follow up by communication with internal and external partners.
- Train, and develop Customer Service Team in Japan and APAC region.
- Requirement

Must have
- Male/Female,years old
- Nationality : Japanese or VietNamese
- Passion to deliver a world class customer experience.
- Native or near-native Japanese and strong Japanese cultural knowledge (N2 or above). Proficiency in other languages is also a big plus.
- Ability to communicate in English (Intermediate level: IELTsand/or Vietnamese.
- Experience interacting with customers in some capacity (either via phone, chat, in person, etc.) is preferred
- Technically savvy: comfortably navigate in a fast paced, technical environment. Ability to sort out how technology works when things go wrong

Nice to have
- Excellent verbal and written communication
- Strong relationship builder with both internal and external customers
- Knowledge to adapt your approach depending on customer communication styles
- Exhibit the behavior of listening more than you speak
- Virtue of patience and ability to remain calm under stress
- Salary: 28 mil gross
- Thời gian làm việc : Thứ 2 - Thứ 6 : 8hh00
- IN RETURN WE OFFER
- Competitive salary (100% salary during probation)
- Bonus:

- 13th-month salary paid in December
- Performance bonus
- Insurance:

- Social Insurance on full salary starts from probation
- Premium health insurance for employees and family, even in probation
**o Annual leave**: up to 15 days/year (and plus Volunteer time off, and plus Summer hours...) Enjoy
- Gift and Care:

- Welcome watch after probation
**o Monthly mobile cards**: 500,000 VND
- Silver membership at Getfit Gym Yoga Center downstairs
- Free lunch and free dinner (if you work after 20:00)
- All tools you need: Mac/Windows, iOS/Android, Testing devices/State-of-the-art wearables, you name it.
- Opportunities to work with Tech giants, multinational offices and develop yourself through training programs, language classes,...
- Employee engagement activities: From team building, sports competition, Halloween to Christmas to Year-end-parties to the Lunar new year... Yah, we work hard, we play hard

**Địa điểm làm việc**: TPHCM
**Lương**: 20000K - 28000K VND một tháng
**Loại hình công việc**: Thỏa thuận thời gian
**Yêu cầu**: CV
**Quyền lợi**: Bảo Hiểm Tai Nạn, Chăm Sóc Sức Khỏe, Chế độ bảo hiểm, Thưởng doanh thu, Bảo mật lương
**Hạn nộp**: 2024-11-24
**Kinh nghiệm**: 1 - 4 năm
**Bằng cấp**: Cao đẳng
**Lĩnh vực**: Hành chính/ Nhân sự -Ngôn ngữ
**Số lượng cần tuyển**: 2
**Giới tính**: Không yêu cầu

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