Senior IT Technical Support
2 days ago
**Salary range is calculated in US dollars (USD)* USD3000-USD4000**
**Responsibilities**:
- Responsible for the integration and technical support of system problem solutions, answer questions during the development process, and improve system stability and security.
- Responsible for various data analysis of the system, and promote the optimization and iteration of products, process mechanisms, user experience, etc.
- Responsible for providing technical support to the company's IT team, and improving the efficiency of self-service problem solving and troubleshooting for developers.
- Collaborate with various business lines of the company to achieve key business goals.
- Responsible for the security protection of the company's IT system, regularly check system vulnerabilities, formulate and implement security strategies, and ensure the security of the company's information assets.
**Job requirements**:
- At least a bachelor's degree or above in computer science, software engineering or related fields, more than 5 years of relevant work experience in the field of software development.
- Experience in the construction and operation of an operation and maintenance guarantee system from 0 to 1 (process, standardization, standardization, tooling, productization, and continuous improvement).
- Familiar with database languages such as SQL, high data sensitivity, able to complete data and problem analysis through scripts, and able to establish the required business views or data models according to needs to help the business side complete business analysis and problem location.
- Have good systematic thinking ability, owner awareness, and strong stress resistance.
- Those with experience in localized development and internationalized projects are preferred.
- Excellent problem-solving and technical analysis skills.
- Excellent communication and teamwork skills, able to collaborate across departments and cultures.
- Willing to travel or relocate to **other countries** or **project location as assigned** if required.
**Other benefit: -**
- Overseas work permits will be sponsored by employer
- Medical benefit
**Job Types**: Full-time, Permanent
Pay: 73,000,000₫ - 98,600,000₫ per month
Ability to commute/relocate:
- Hanoi: Reliably commute or willing to relocate with an employer-provided relocation package (preferred)
**Education**:
- Bachelor's (required)
**Experience**:
- computer science and software development related: 5 years (preferred)
**Language**:
- Chinese (required)
- English (required)
Willingness to travel:
- 75% (preferred)
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