Service Desk Administrator

3 weeks ago

Hanoi, Vietnam Tek Experts Full time

Overview:
We’re seeking a Service Desk Administrator with excellent customer service skills to serve as a communication channel between customers and the technical team. You will manage customer expectations and set the organizational standard for customer engagement.

**A career in tech. Work with the biggest and best names in technology.**

We are looking for teammates who want to be part of the tech movement. People who want to progress their career now and gain experience for tomorrow. We celebrate diversity in every way. In fact, it’s the reason we’ve grown so fast. If you like being part of a global team, are passionate about technology and creative problem solving, and want to leave a mark bigger than yourself, we should talk.

**Responsibilities**:
The Sales Support & Customer Care (SSCC) team is a unified group that supports Micro Focus sales operations, entitlements, post-sales and Customer Success. As a member of the SSCC team, your typical day will be a balance between individual reporting efforts and collaboration with your teammates to share best practices and understand each other’s goals. Daily workflows often begin with reviewing priorities and assignments and include communicating with case stakeholders, investigating requests, and internally collaborating with sales or internal support teams.

**This role will**:

- Mediate between customers and the technical team.
- Document customer requests in appropriate tracking tools to maintain information and track success.
- Monitor incoming requests and ensure that all client tickets are assigned, checked, and updated daily, following up to ensure that issues are resolved completely, accurately, and timely.
- Prepare reports on customer inquiries and handling.
- Participate in forums, chat groups, and attend trainings and meetings with direct managers.
- Adhere to all internal and client policies and procedures and monitor queue to ensure fulfilment of service level agreements.
- Serve as back-up for colleagues as needed, ensuring case progress.

Qualifications:
**Sales Support & Customer Care is a good fit for you if**:

- You’re customer-obsessed, take the initiative, and exceed expectations.
- You have a passion for IT solutions & service.
- You’re proficient in both written and spoken English (being bilingual is preferred).
- You have excellent communication and negotiation skills.
- You’re self-motivated and accountable for meeting your obligations.
- You’re good at maintaining positive working relationships.
- You have experience in multicultural environments.

**In this role**:

- Up to 2 years of experience in customer service or support preferred, with demonstrated understanding of customer service environment and solutions.
- Proficiency in both written and spoken English required.
- Higher-level education preferred.
- Proficiency in MS Office required.
- Familiarity with customer support hardware/software/operating systems/cloud computing required.
- Customer obsession, initiative, and drive to exceed expectations required.
- Creativity, adaptability, and strong problem-solving skills required.
- Ability to work independently but know when to collaborate required.

  • Service Desk Technician

    1 week ago

    Hanoi, Vietnam Discova Full time

    **JOB NO**: 519091 **BRAND**: DISCOVA **WORK TYPE**: FULL TIME **LOCATION**: HANOI, VIETNAM **CATEGORIES**: WHOLESALE & PRODUCT **Service Desk Technician** Discova is on the lookout for a Service Desk Technician superstar to join our savvy IT team! **About the Opportunity** As Service Desk Technician, you are critical in ensuring proper computer...

  • Clerk or Above

    3 weeks ago

    Hanoi, Vietnam Talentnet Full time

    **RESPONSIBILITIES**: - Serve as the first point of contact for internal customers/users seeking technical assistance over the IT service management system or phone. - Follows IT Service policies and procedures and provides timely response to incidents assigned to them in the IT Service Management System. - Verifies incident description and severity with...

  • Clerk or Above

    5 days ago

    Hanoi, Vietnam Talentnet Full time

    $6,000 - $6,000 **RESPONSIBILITIES**: - Serve as the first point of contact for internal customers/users seeking technical assistance over the IT service management system or phone. - Follows IT Service policies and procedures and provides timely response to incidents assigned to them in the IT Service Management System. - Verifies incident description and...

  • Service Desk Analyst

    2 weeks ago

    Hanoi, Vietnam Handshakes by DC Frontiers Full time

    **Handshakes **is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data. We are hiring for a **Service Desk Analyst** for our Service Desk team in _. _We are looking for fresh graduates who are curious, technically inclined and interested in building a...

  • Service Desk Technician

    2 weeks ago

    Hanoi, Hanoi, Vietnam Discova Full time

    JOB NO: 519091BRAND:DISCOVAWORK TYPE:FULL TIMELOCATION: HANOI, VIETNAMCATEGORIES: WHOLESALE & PRODUCTService Desk TechnicianDiscova is on the lookout for a Service Desk Technician superstar to join our savvy IT teamAbout the OpportunityAs Service Desk Technician, you are critical in ensuring proper computer operations in Discova so that end users can...

  • Service Desk Analyst

    2 weeks ago

    Hanoi, Hanoi, Vietnam Handshakes by DC Frontiers Full time

    Handshakes is an award-winning DataTech company. We enable our clients to make safer, more informed decisions by delivering meaningful insights, harnessed from reliable data.We are hiring for a Service Desk Analyst for our Service Desk team in _. _We are looking for fresh graduates who are curious, technically inclined and interested in building a career in...

  • Service Desk Technician Hanoi

    4 weeks ago

    Hanoi, Vietnam Discova Full time

    **Job no**: 516936 **Brand**: Discova **Work type**: Full time **Location**: Hanoi, Vietnam **Categories**: Information & Technology **Service Desk Technician** Are you meticulous, analytical and a great communicator? Then we can’t wait for you to join our global team as a **Service Desk Technician!** **About the Opportunity** **Your main...

  • Service Desk Technician Hanoi

    2 weeks ago

    Hanoi, Hanoi, Vietnam Discova Full time

    Job no: 516936Brand: DiscovaWork type: Full timeLocation: Hanoi, VietnamCategories: Information & TechnologyService Desk TechnicianAre you meticulous, analytical and a great communicator? Then we can't wait for you to join our global team as a Service Desk TechnicianAbout the OpportunityYour main responsibilities are: Build rapport and elicit problems for...

  • Cbo Service Desk Intern

    4 weeks ago

    Hanoi, Vietnam United Nations Development Programme (UNDP) Full time

    **CBO Service Desk Intern**: **Location**: - Hanoi, VIET NAM**Application Deadline**: - 11-Aug-23 - **(Midnight New York, USA)** **Time left**: - 9d 7h 54m**Type of Contract**: - Internship**Post Level**: - Intern**Languages Required**: - English**Expected Duration of Assignment**: - 6 months**Background**: The UN Common Back Office (CBO) provides...

  • Japan Desk Intern

    2 weeks ago

    Hanoi, Vietnam Grant Thornton Full time

    **Job No**: HN_Japan_Desk_Intern_0124 **Job type**: Full time **Location**: Hanoi **Categories**: Japan Desk **Grant Thornton (Vietnam) Limited** is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory, and Business Process Solution services. We have a...

  • Cbo Service Desk Intern

    2 weeks ago

    Hanoi, Hanoi, Vietnam United Nations Development Programme (UNDP) Full time

    CBO Service Desk Intern:Location: Hanoi, VIET NAMApplication Deadline: 13Feb23- (Midnight New York, USA)Time left: 11d 8h 54mType of Contract: InternshipPost Level: InternLanguages Required: EnglishBackground:The UN Common Back Office (CBO) provides operational support services to the UN agencies residing in the GOUNH at 304 Kim Ma, Ba Dinh, Hanoi.The Common...

  • IT System Administrator

    2 weeks ago

    Hanoi, Hanoi, Vietnam NavigosSearch Full time

    What We Can Offer:Responsibilities: Manage the server administration tasks (user/group, security rights, group rules, print services); investigate faults and warnings found in the event log; and monitor resources to ensure that systems architecture components work together seamlessly. Manage system health with the current management tools and address...

  • (Hanoi) IT System Administrator

    4 weeks ago

    Hanoi, Vietnam NavigosSearch Full time

    **What We Can Offer**: **Responsibilities**: - Manage the server administration tasks (user/group, security rights, group rules, print services); investigate faults and warnings found in the event log; and monitor resources to ensure that systems architecture components work together seamlessly. - Manage system health with the current management tools and...

  • IT Service Desk

    2 weeks ago

    Hanoi, Hanoi, Vietnam FPT Software Danang Full time

    Provide customer IT Service Desk support 24x7x36- Application, system dashboard monitoring 24×- Incident/Ticket management (Jira, ServiceNow), classify service request/ticket, assign priority and create ticket as per the predefined definitions First level of ticket diagnosis to resolve the ticket or allocate ticket to appropriate support person/group Update...

  • IT System Administrator

    2 months ago

    Hanoi, Vietnam Grant Thornton Full time

    **Job No**: HN_Tax_0322 **Job type**: Full time **Location**: Hanoi **Categories**: Technology **Grant Thornton (Vietnam) Limited** is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Business Process Solution services. We have a professional team...

  • Assistant Manager

    3 weeks ago

    Hanoi, Vietnam Marriott International, Inc Full time

    **Job Number** 24085060 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Hanoi West, 36 Le Duc Tho Street, Hanoi, Viet Nam, Viet Nam VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office functions...

  • IT System Administrator

    2 weeks ago

    Hanoi, Hanoi, Vietnam Grant Thornton Full time

    Job No: HN_Tax_0322Job type: Full timeLocation: HanoiCategories: TechnologyGrant Thornton (Vietnam) Limited is an independent member firm of Grant Thornton International. We are a leading professional services organisation in Vietnam providing Audit, Tax, Advisory and Business Process Solution services. We have a professional team of 12 Partners and more...

  • Vn - Finance & Administration Manager

    2 weeks ago

    Hanoi, Hanoi, Vietnam Church World Service Full time

    The CWS office in Vietnam is seeking a dynamic Vietnamese individual to fill the position of Finance and Administration Manager with key job responsibilities as below:Title: Finance & Administration Manager Report to: Country Representative Location: HanoiR.1:Finance ManagementT.1 Supervise overall financial operations of office T.2 Review and maintain...

  • Administrative Specialist

    3 weeks ago

    Hanoi, Vietnam IPSC Full time

    **SCOPE OF WORK** **Administrative Specialist** **Background** Improving Private Sector Competitiveness (IPSC) is a U.S. Agency for International Development (USAID) technical assistance project, and the Agency for Enterprise Development (AED) under the Ministry of Planning and Investment (MPI) is the project owner. The project is implemented by Deloitte...

  • Cbo Service Desk Intern

    3 weeks ago

    Hanoi, Vietnam United Nations Development Programme (UNDP) Full time

    **LOCATION**: Ha Noi, VIET NAM **TYPE OF CONTRACT**: Internship **STARTING DATE**: **APPLICATION DEADLINE**: 05-Feb-24 (Midnight New York, USA) **POST LEVEL**: Intern **DURATION OF INITIAL CONTRACT**: **TIME LEFT**: 13d 14h 53m **LANGUAGES REQUIRED**: English **EXPECTED DURATION OF ASSIGNMENT**: 6 months **Background**: The UN Common Back Office (CBO)...