Sea Logistics Customer Care Specialist

2 months ago

Hải Phòng, Vietnam Kuehne+Nagel Full time

You will be joining our Customer Care Team to add your leadership expertise + skills to the delivery of Customer Excellence.
** Your Role**: You will be responsible supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features.
** Your Responsibilities**:
You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives:

- To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).
- To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction.
- To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed.
- To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.
- To qualify + enter customer orders into the operational execution process.
- To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges.
- To create, review + refine customer reports.
- To ensure delivery against all financial targets + strategic objectives.

**Your Skills and Experiences**:

- Bachelor degree in International Business/Supply chain/Logistics (related educational background is acceptable).
- Having at least 2 years working experience in Sea Logistics Export Operations in forwarding companies.
- Good knowledge about international freight forwarding.
- Being customer-oriented, willing to learn, detail-oriented, organized.
- Good at communication + time management + problem solving skills, having ability to work under pressure.
- Good command of English (both verbal & written).

**Good Reasons to Join**: Our global logistics network, cutting-edge IT systems, in-house expertise and excellent customer service is proof of our dedication to be the market leader. These attributes have placed us at the forefront of our industry, and positioned us to continue increasing the scope of our customer solutions and services. Kuehne + Nagel gives employees the opportunity to learn and develop; to grow and perform to their fullest potential within a global work environment. We offer performance driven remuneration and total rewards and benefits.

**About Kuehne+Nagel***

With over 80.000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies.

CONTACT

Trinh La

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