Senior Administrator, Debt Collection
3 weeks ago
17-Apr-2023**Senior Administrator, Debt Collection (40001240)**:
- Category: Operations Division- Job Type:
- Facility: Debt Collection**Job Purpose**:
Ensure the efficiecy of debt collection based on the balance with the quality of service provided to customers through calling for low-risk customer, complying with regulations/processes, ensure the progress and quality of the assigned work.
**Key Accountabilities (1)**:
I. General Responsibilities:
- Making and implementing work plans according to the scope of management
- Perform work in accordance with regulations, processes, internal guidelines..., and service quality commitment.
- Comply with AMC's work arrangements
**Key Accountabilities (2)**:
II. Professional Responsibilities
1. Implement the strategy of calling customers and related people of the customer to urge the customer to pay the debt:
- Receive customer list, investigate historical records to understand customer, debt and arrange priority list for processing, prioritize the implementation of high-risk customer collection
- Make calls according to the right scenario and strategy, fully record the operation results on the system, ensure to meet the assigned plan.
2. Implement the risk mitigation plan:
- Receive customer requests
- Evaluate and analyze the current status of customers and/or operational status
- Propose suitable risk mitigation plan
- Deploy approved risk mitigation as assigned
**Key Accountabilities (3)**:
III. Perform other related tasks as requested by the Leader
**Key Relationships - Direct Manager**:
Manager / Senior Manager, Debt Collection
**Key Relationships - Direct Reports**:
None
**Key Relationships - Internal Stakeholders**:
Relevant functions at AMC
**Key Relationships - External Stakeholders**:
- Professional departments/branches/transaction offices of the debt transferor;
- Competent state agencies such as local authorities, police, courts, procuracies, judgment enforcement,... - Other relevant organizations and individuals.
**Success Profile - Qualification and Experiences**:
Qualification/Professional: Intermediate degree or higher
Experience: Experience in dealing with customers is preferred
English : According to Company's regulations from time to time
Professional knowledge: Preferably those that have professional knowledge in the field of law, economics, finance and banking.
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