Intern at Air Freight Department

7 months ago


Ho Chi Minh City, Vietnam DHL Full time

**1/ Main Tasks**:

- Develops relationships with allocated customers
- Accepts all orders (from customer or overseas office) and processes them for handover to Operations
- Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
- Performs up
- and cross-selling (inbound calls) for existing customers and passes on leads to Sales
- Takes and handles customer inquiries, e.g. Track and Trace
- Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
- Takes and registers all customer complaints
- Drives solution of customer complaints by solving it directly or assigning tasks to other function
- Acts as first contact point for customer claims; supports customer in notification and reception of claims, provides DHL claims documents, collects required documents from claimant and hands over to specialized claims handlers when documents are complete
- Takes and processes customer feedback and asks for Customer Service-related feedback (e.g. follow-up on complaint handling)
- Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
- Completes coordination between all applicable parties for all air export shipments for our customers; ensures timely bookings with airline on customer behalf
- Prepares export documentation in accordance to country requirements as well as the preparation of Certificate of Origin, Cargo Manifest, NAFTA Certificate, Airway Bill and any other documents required by the customer
- Responsible for timely completion of export documents and coordinate with both customer and/or warehouse for timely delivery of cargo
- Communicates regularly with customer in regards to customer’s shipment status as well as continuous communication with overseas to meet delivery commitments; follow-up with airline to monitor and track departure and arrival information and updates
- Ensures invoicing of rendered services is completed accurately and in a timeframe consistent with company policy.
- Ensure customer profiles are accurate and updated
- Meet all KPI’s assigned and audited by the Control Tower

**2/ Requirements**:

- Junior/ Senior student (NOT fresh graduated and still be student for at least 6 months) who can work full-time from Monday to Friday for 6 months (COMPULSORY), 1-2 off-sessions per week for the study is acceptable.
- Good English skills (both speaking and writing)
- Can-do attitude, hard-working and enthusiastic
- Good administrative skills, results-driven and detail-oriented
- Ability to handle multiple and hanging priorities
- Ability to work effectively, independently and in a Team environment
- Experience with MS Office e.g. Outlook; experience with CRM tools preferred

**Working Location**:DHL Global Forwarding (Vietnam) Corporation - Head Office - 11th Floor, eTown2 Building, 364 Cong Hoa Street, Tan Binh District, Hochiminh city, Vietnam

**Why join DHL Global Forwarding?**

DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services.

Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments.

As the world’s leading logistics’ company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally.

We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have:
The largest global network with more than ~30,000 passionate employees
- The most efficient processes and fastest response times
- The best solutions and best customer service
- Our Vision: The Logistics Company for the World
- Our Mission: Excellence. Simply Delivered.
- Our Purpose: We connect people, improving their lives.
- Our Values: Respect & Results
- Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility



  • Ho Chi Minh City, Vietnam DHL Full time

    **1/ Main Tasks**: - Develops relationships with allocated customers - Accepts all orders (from customer or overseas office) and processes them for handover to Operations - Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution - Performs up - and cross-selling (inbound calls) for existing...

  • Air Freight Intern

    2 days ago


    Ho Chi Minh City, Vietnam DHL Full time

    **Main Tasks**: Creates and confirms transport order to ensure pickup of the shipment at origin Performs booking and booking optimization according to internal guidelines as defined by Air Freight Product Prepares, controls and distributes all required documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and internal...


  • Ho Chi Minh City, Vietnam DHL Full time

    **Main Tasks**: - Creates and confirms transport order to ensure pickup of the shipment at origin - Performs booking and booking optimization according to internal guidelines as defined by Product - Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and...


  • Ho Chi Minh City, Vietnam DHL Full time

    **Main Tasks**: - Creates and confirms transport order to ensure pickup of the shipment at origin - Performs booking and booking optimization according to internal guidelines as defined by Product - Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and...

  • Leader Sales Logistics

    7 months ago


    Ho Chi Minh City, Vietnam CÔNG TY CỔ PHẦN HÀNG HẢI SEAHORSE Full time

    1.Role - Maintaining, building and developing Agent system for company to increase revenue. - Build agent development plan according to Seahorse's strategy. - Attendedoverseas networking conferences engagingwith existing and new strategic partners - Consult and quote the integrated services of Seahorse at the request of the agent. - Working with internal...

  • Leader Sales Logistics

    7 months ago


    Ho Chi Minh City, Vietnam Chi Nhánh - Công Ty Cổ Phần Hàng Hải Seahorse Full time

    **Mô tả công việc**: (Mức lương: Từ 15 triệu VNĐ) 1.Role - Maintaining, building and developing Agent system for company to increase revenue. - Build agent development plan according to Seahorse's strategy. - Attendedoverseas networking conferences engagingwith existing and new strategic partners - Consult and quote the integrated services of...

  • Cluster Head Mekong

    7 months ago


    Ho Chi Minh City, Vietnam DB Schenker Full time

    At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Giao Nhận Expolanka (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: Handle end-to-end import operations for air and ocean shipments, including booking, documentation, and coordination with overseas agents, shipping lines, airlines, and local stakeholders. Oversee import customs clearance processes and ensure compliance with local regulations...


  • Thành phố Hồ Chí Minh, Vietnam Công Ty TNHH Giao Nhận Expolanka (Việt Nam) Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Key Responsibilities: - Handle end-to-end import operations for air and ocean shipments, including booking, documentation, and coordination with overseas agents, shipping lines, airlines, and local stakeholders. - Oversee import customs clearance processes and ensure compliance with local...

  • Zlv Hcm

    7 months ago


    Ho Chi Minh City, Vietnam ZIM Full time

    Monitor market trends and competitor activity to identify new business opportunities. - Defines and rolls out new products and/or industry specific air product solutions - Manage and optimize Airfreight operations by implementing standard processes and operational control systems - Coach operations and initiate specific training as needed - Interview, hire...

  • Freight Forwarding

    6 months ago


    Ho Chi Minh City, Vietnam Foreign Freight Forwarder Full time

    **Multi National Freight Forwarder looking for to boost our Vietnam Team** We are a medium sized Multi National Freight Forwarder with offices in 5 Countries, but not Vietnam. We are looking to recruit a number of Freight Forwarding Professionals to start working 100% remotely for our Australian offices, throughout our Pricing and Operations Teams We have...


  • Ho Chi Minh City, Vietnam Foreign Freight Forwarder Full time

    **Multi National Freight Forwarder looking for to boost our Vietnam Team** We are a medium sized Multi National Freight Forwarder with offices in 5 Countries, but not Vietnam. We are looking to recruit a number of Trainees to start working 100% remotely for our Australian offices, throughout our Pricing and Operations Teams We have staff all over the world...


  • Thành phố Hồ Chí Minh, Vietnam DHL Full time

    **Main Tasks**: - Creates and confirms transport orders to ensure pickup of the shipment at the origin - Performs booking and booking optimization according to internal guidelines as defined by Product - Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations...

  • Ocean Freight Intern

    7 months ago


    Ho Chi Minh City, Vietnam DHL Full time

    **Main Tasks**: - Creates and confirms transport order to ensure pickup of the shipment at origin - Performs booking and booking optimization according to internal guidelines as defined by Product - Prepares, controls and distributes all required Import/ Export documents to counterparts (carrier, consignee, supplier, etc.) complying with regulations and...


  • Ho Chi Minh City, Vietnam DHL Full time

    Main Tasks: - Handle customer requirement indicated in SOP: Timely & amicable settlement of customer issues - Generate necessary reports and information for team leader: Information is accurate and timely - Work together with all departments concerned - Coordinate with oversea office in order to smooth operation: smooth and timely correspondent, smooth...


  • Ho Chi Minh City, Vietnam DHL Full time

    **1/ Main Responsibilities**: - To be trained for delivery of overall logistics service to customer - Liaise with customer on an ad-hoc basis when solving serious operational problems or dealing with complaints - Provide supports to other projects within the office when called upon - Within the limits of the role be accountable for project delivery to time...

  • Pricing Manager

    4 days ago


    Ho Chi Minh City, Vietnam Zega Logistics Vietnam Co., Ltd Full time

    JOB DESCRIPTION: - Search and negotiate freight rates with shipping lines/air carriers/agents - Build, manage, and update freight rates for the sales department. - Contact shipping line/ air/ agent to get a booking - Building, expanding, and maintaining relationships with shipping lines/ air carriers/agents REQUIREMENTS : - A Bachelor of Logistics,...


  • Ho Chi Minh City, Vietnam Kỷ Nguyên Vàng Consultants Full time

    Identify opportunities of airfreight business and build up relationships with clients. Actively build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence. Present sales, revenue and...


  • Ho Chi Minh City, Vietnam Kỷ Nguyên Vàng Consultants Full time

    Identify opportunities of airfreight business and build up relationships with clients. Actively build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs. Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence. Present sales, revenue and...

  • Head of Sales

    7 months ago


    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    International Logistics Service Company - Professional working culture - Freight Forwarding DESCRIPTION OF DUTIES AND RESPONSIBILITIES Position/Job Title : Head of Sales Reporting line: Country Manager I. Key Responsibilities: 1. Sales Strategy and Performance: - Develop and execute a strategic sales plan to expand the customer base, increase...