An'yst, Trade Ops

2 weeks ago

Hanoi, Vietnam Standard Chartered Full time

**Job**: Operations

**Primary Location**: Asia-Vietnam-Hanoi

**Schedule**: Full-time

**Employee Status**: Permanent

**Posting Date**: 26/Mar/2024, 9:56:57 PM

**Unposting Date**: Ongoing

**Role Responsibilities**
- Participate in Trade Product & Processing Operations that ensures transactions flow effectively to meet Local Regulatory, Business and Client requirements.
- Responsible for operating environment and governance embracing Product and Client requirements enabling Trade Processing Operations to process transactions effectively.
- To support Team leader/Unit Head with the aim to achieve:

- Effective operational standards
- Increased Productivity and efficiency
- Good cost control within Trade Operations
- Good quality control on operational / transactional risks
- Work closely with Transaction Banking and other stakeholders for timely and quality implementation & delivery of new Trade Products when required.
- Work closely with Group Trade Operations to ensure Group projects & initiatives be properly implemented in Country when required.
- Work closely with all other functions covered by Country COO to ensure country projects & initiatives be properly implemented in Country when required.
- Work closely with Operations Team in Branches for post implementation review to ensure smooth daily operation after Product & project delivered.
- Work with Trade Client Operations Team for continuous improvements including disruption resolution & commercialisation of digital tools if any
- Drive and monitor initiatives and activities to improve daily Operations in view of accuracy, efficiency and services.
- Support to increase digital channel utilization of Clients through identification of target customers, arranging trainings, and monitoring utilization, including escalation to RMs and SAT Teams where required.
- Achieve Targets on self-service through e-advice, digital channel utilization.

Strategy
- To support Team leader/Unit Head with the aim to achieve contribution to the future strategic direction and processing innovations for Trade Operations

Business
- Participate in deal reviews, structuring & advisory activities through to effective Production implementation and transfer of ownership to Client Operations.
- Participate in deal reviews for deals and ensure that the best solution is provided and replicated across Clients, Products and markets.
- Support to implement generic activities such as but not limited to financials, reconciliations, Business Continuity Planning and Business Efficiency initiatives when required.

Processes
- Observe and analyze workflows to identify/escalate system disruptions that impact turnaround time and initiate actions to resolve.
- With the aid of the workflow management system, support to manage workflow across units and across Teams to maximize Productivity.
- Contribute initiatives enabling digitisation of transactional flows & commercialisation of digital self-service tools.
- To ensure that all transactions are accurately checked, processed and released in compliance with statutory Regulatory and internal operational instructions.
- To effectively monitor and ensure deals are being released as per the Departmental Operating Instructions manual, customer’s instructions and within the timeliness and accuracy standards specified.
- To monitor and ensure transactions are handled with in the allocated approved limits at all times, on a continual basis, and this is reviewed periodically.
- To ensure transactions are handled within TAT and escalate immediately if any issue.
- Continuous Improvement in Productivity to the standards prescribed for the Processes from time to time.
- Comply with Group Money Laundering Prevention Policy and Procedures to the extent applicable and escalate any unusual/complex transaction on the AML aspect to the AML advisors.

People & Talent
- To ensure that optimum level of Productivity and service standards are achieved when required.
- Be a change in mindset, follow a culture of Client centricity, agility, and accountability through standardised metrics and measurement, with the expectation that everyone in Operations are drivers and owners of Client outcomes.

Risk Management
- Support to effectively implement all operational, Regulatory and financial control measures and monitoring plans for compliance and control standard as per the defined Enterprise Risk Management Framework.
- Assist to coordinate periodic Business monitoring (self-assessment) activities within the Business unit and escalate findings and or breaches to Business Unit Head and BRM, when they occur.
- Support Pre/Post Audits and Assurance Reviews.
- Provide support on any regular and ad hoc tasks related to unit operational risk management assigned by BRM from time to time

Governance
- Policy and process management.
- Responsible for Policy and Procedure Management across Trade Operations including:

- Generic Product Program and Country Product Addendum
- Group

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