Relationship Mgr

4 weeks ago

Hanoi, Vietnam Standard Chartered Full time

**Job***: Retail Banking

**Primary Location***: Asia-Vietnam-Hanoi

**Schedule***: Full-time

**Employee Status***: Permanent

**Posting Date***: 14/Feb/2023, 4:57:07 AM

**Unposting Date***: Ongoing

**RESPONSIBILITIES**
**Business acquisitions, through typical activities like**:

- Generation of new business for Priority products & services connected with products like Payroll / Personal Loan / Mortgage / Bancasurance.
- Achieve allocated business targets
- Participate actively in branch sales planning to generate action plans for meeting targets.
- Regular monitoring of sales
- Be multi-skilled to handle all kinds of transactions and services in the bank
- Convert customer leads to sales.
- Generate potential new leads for other parts of bank e.g. Private Bank.
- Successful and consistent conversion of leads to sales.
- Upgrade potential customers to Priority and Private Banking.
- Sell multiple standard products to customers based on identified needs.
- Refer to product specialists to sell more complex products based on identified needs.
- Quality customer requirements appropriately.
- Provide advice and respond appropriately to less complex queries.
- Build on existing relationships to grow/ develop customer portfolio.
- Cultivates customer pipeline.
- Anticipate future basic product needs given analysis of current state.
- Accurate process transaction documentation.
- Identify opportunity for transaction processing improvements.

**Management of Customer Service Delivery**:

- Providing remote service at good quality and service standards as set out by Team Manager, Business Development - Priority.
- Attend regular training / retraining in order to provide competent service excellence to NTB and potential customer
- Ensure transactions are processed with a high level of accuracy and commitment in order to satisfy customer needs.

**Risk Management**
- Ensure compliance with Group Policy and Standards, local laws and regulations, controls and procedures of the Bank and regulatory requirements pertaining to Money Laundering and CDD.
- Participate in and/or support the Bank's effort in combating money-laundering activities.
- Exercise due care and diligence on matters related to Money Laundering and KYC in the day to day operations, which include account opening and reviews, transaction monitoring, reporting suspicions, customer communication, implementing new requirements, updating and revising operating procedures, acquire relevant knowledge and training, provide support to superior and subordinates.
- Must follow the Bank’s Code of Conduct.

**Governance**
- Responsible for assessing the effectiveness of the Group’s arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas
- Awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
- Responsible for delivering ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.

**Regulatory & Business Conduct**
- Display exemplary conduct and live by the Group’s Values and Code of Conduct.
- Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.

**Key Stakeholders**
***Internal**:

- Senior RM/RM Priority Banking
- Senior RM/RM Business Banking
- Client Service Manager
- KYC

**Other Responsibilities**
- Embed Here for good and Group’s brand and values in the team,
- Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures.

**Product broadening**
- Enhanced multi-product Priority knowledge
- Market and competition knowledge

**Client engagement**
- Closing deals
- Client training on digital solutions
- Communication and presentation skills
- Negotiation and objection handling

**Journey completion**
- Understanding of KYC principles

**About Standard Chartered**

We're an international bank, nimble enough to act, big enough for impact. For more than 160 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents. And we can't wait to see the talents you can bring us.
Our purpose, to _drive commerce and prosperity through our unique diversit

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