Client Service Supervisor

1 week ago


Hanoi, Vietnam Citi Full time

The Client Mgmt Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Excellent communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

**Responsibilities**:

- Serves as first level of management.
- Responsible for directing the day-to-day activities for Service team relating to Servicing clients.
- Typically manage two or more teams through subordinate Team Leaders.
- May have project management, ongoing management responsibilities in their area or may be responsible for managing a process within their function.
- Supports day-to-day resolution of complex problems and the execution of complex transactions.
- Exhibits understanding of governing rules and regulations and the implication of processes on other groups within the department and other divisions in the firm.
- Monitor KPI and monitor team performance to ensure efficiency.
- Coordinate with Digital Client Support in implementing digitization project, reducing self service queries, enhance client experience when banking with Citi.
- Proactively set out high standard for team in order to deliver goals/target for service team.

**Qualifications**:

- 5-8 years relevant project management experience a plus
- Prior management experience required
- Previous experience in Client management preferred

**Education**:

- Bachelors/University degree or equivalent experience
- **Job Family Group**:
Customer Service
- **Job Family**:
Institutional Client Management
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.

View the **EEO Policy Statement**.

View the **Pay Transparency Posting



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