Assistant Sales Manager

4 weeks ago

Ho Chi Minh City, Vietnam Vinpearl Landmark 81, Autograph Collection Full time

**Hạn nộp**: 30/04/2023

**Mức lương**: Thỏa thuận
Nộp hồ sơ ứng tuyển
Thông tin cơ bản
Số lượng
1
Nơi làm việc
HCMC
Giờ làm việc
Giờ hành chính
Loại hình
Khách sạn/ Khu căn hộ Resort/ Khu Du lịch
Ngành nghề
Kinh doanh & tiếp thị
Vị trí
Giám đốc, phó giám đốc Bộ phận/ Trưởng phòng/ Tổ trưởng
Cập nhật
16/03/2023 13:24
Mô tả công việc

HOTEL DESCRIPTION

Renaissance Hoi An Resort & Spa is situated in Hoi An, facing Cua Dai beach and the beautiful Cu Lao Cham island. The resort comes with 218 units of guestrooms, suites and 3, 4, 5 bedroom villas, as well as an All Day Dining, specialty restaurant, lobby lounge and pool bar. Function spaces includes a ballroom and 2 meeting rooms, making a total event space of 596 SM. The large outdoor space with a capacity of up to 400 guests and the green, fresh natural landscape of the resort is the ideal choice for exciting teambuilding events or romantic outdoor weddings. Guests can enjoy facilities such as an outdoor infinity pool, fitness centre, spa, kids club and tennis courts. This is a conversion of the Vinpearl Resort & Spa Hoi An and is expected to convert in Q3, 2023

CORE WORK ACTIVITIES

Understanding Markets & Maximizing Revenue
- Develops and implements the overall account strategy for assigned accounts.
- Retains, expands and grows account revenue of existing accounts through total account penetration, margin management, and implementation of sales and marketing initiatives.
- Penetrates assigned accounts for group and transient.
- Explores opportunities for extended stay and catering sales business.
- Identifies and aggressively solicits new accounts in coordination with any relevant Sales and Marketing colleagues and Above Property Sales.
- Builds and strengthens Accounts with existing and new customers, industry organizations and brand network to enable future bookings. Activities include sales calls, entertainment, FAM trips, trade shows, etc.
- Develops and implements strategic sales plans.
- Understands the overall market dynamics - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and how to sell to assigned accounts.
- Identifies emerging business opportunities and risks within assigned accounts and provides feedback to key stakeholders (i.e. property Leadership).
- Achieves account revenue and sales goals as defined by Leadership.
- Anticipates and identifies business opportunities and challenges and responds with a profitable strategy that aligns with overall business direction.

Conducting Daily Sales Activities
- Executes sales strategy to achieve property goals.
- Executes designated sales strategies to develop and solicits specific accounts to achieve revenue goals.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Maintains current business Accounts for new business within accounts.
- Develops and achieves operating budgets and manage controllable expenses.
- Establishes and maintains accurate and up-to-date customer, account and opportunity data each account in Opera Sales and Catering to ensure accurate reporting.
- Participates in and practice daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard Basics of the Day).
- Leverages methodologies, technical and business knowledge across the market.
- Increases local penetration of high potential accounts to optimize demand across all brands and satisfy important property needs.
- Engages in property related events that support the development of existing and new accounts (e.g., GM Reception, Concierge Level hospitality, etc).

Providing Exceptional Customer Service
- Gains understanding of the hotel’s primary target customer and service expectations.
- Serves the customer by understanding their business, business issues and concerns, to offer better business solutions both prior to, and during the program/event.
- Serves as the account’s “local service guarantee” by ensuring that outstanding service delivery is maintained at every customer touch point, issues are resolved timely and to the customers’ 100% satisfaction.
- Acts as the customer’s advocate through understanding account needs and opportunities.
- Effectively resolves guest issues that arise in the sales process; brings issues to the attention of property leadership.
- Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a Account and loyalty to Marriott Internati

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