Collections Admin Support Staff

3 weeks ago


Ho Chi Minh City, Vietnam UOB Vietnam Full time

**About UOB**

United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia, Thailand and Vietnam, as well as branches and offices.

Our history spans more than 80 years. Over this time, we have been guided by our values — Honorable, Enterprising, United and Committed. This means we always strive to do what is right, build for the future, work as one team and pursue long-term success. It is how we work, consistently, be it towards the company, our colleagues or our customers.

**Responsibilities**:
The main responsibility of this role is to support all operational processes within Collections team in order to ensure a smooth and effective operation on daily basis of the whole team.
- Provide day-to-day operational support for the Collections Unit
- Follows established procedures to complete complex assignments under direct supervision
- Resolves problems that require investigation or research
- Escalates process gaps and offers potential solutions
- Contributes to accurate and detailed process documentation
- Assists activities that help mitigate organizational impact or loss
- Aligns to a range of products/services
- Applies detailed knowledge of a wide range of specialized administrative/technical skills; and most of the impact is related to the accuracy of tasks performed
- Applies attention to detail to daily work, ensuring accurate and timely account handling
- Assists with inventory management and workflow needs as dictated through risk priority and service level
- Thorough knowledge of how duties relate/integrate with others in the team/unit
- Collaborates effectively with peer group to complete tasks and enhance our work environment
- Communicates effectively and professionally in all written and verbal communications
- Navigates, test and execute moderately complex databases, spreadsheets, and systems related tasks

**Job Requirements**
- 0-2 years experienced in banking industry
- Proficient computer/ Microsoft offices skills and the ability to navigate multiple systems simultaneously

**_Education:_**
- Bachelor’s degree

**Be a part of UOB Family



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