Business Planning Manager to CEO and Head, Banking

3 months ago

Hà Nội, Vietnam Standard Chartered Full time

**JOB SUMMARY**
- The role is focused on driving business performance / results through 1. facilitating the implementation of Bank-wide and Client Coverage initiatives 2. supporting discussions and decision-making at various forums / committees and 3. delivering efficiency, change, and business performance agendas.
- The role involves a combination of routine, project and ad-hoc work. Specific areas of responsibility will include

**RESPONSIBILITIES**
- Business Performance (Revenues and Returns)

**Under CEO**:

- Support CEO in raising of the Bank’s profile with all key stakeholders (customers, regulators, political contacts, staff, Group leadership) - relationship building with key contacts, develop meeting and networking agenda, coordinate follow up
- Support CEO’s involvement in client relationships in cooperation with CIB and RWB(client relationship) teams, drive CEO’s client engagement plan and follow up
- Assist CABM, CIB, RWB client relationship teams in client event coordination where CEO participates to ensure CEO’s appropriate exposure, profile and messaging

**Under CIB**:

- Analysis of Revenues and Returns for CIB
- Preparation of performance presentations for various stakeholders
- Tracking performance to budget and identifying risks and opportunities to delivering the targeted business performance and improve productivity
- Review and track frontline productivity using a standardised approach. Identify areas for improvement.
- Help defining, driving and tracking Sub-Optimal reduction plans, including expected impact on P&L.
- Engage and support material transaction approvals and attend RCAF reviews as and when needed. Monitor accounts for RCAF commitments.

**Client portfolio management and Client engagement**
- Review client onboarding requests and act as approver for new client ID creation.
- Support client tail management process, including dormant GICs retention approval: quarterly review of new proposed exits and monthly tracking.
- Be the business owner for the governance of the NPC framework, management of the NPC portfolio and country classification.
- Review and track the delivery of CIB differentiated client proposition for Platinum and Gold tier clients (prioritised onboarding, credit turnaround times, client services, etc).
- Review and track adequate and efficient coverage of Platinum, Gold, Silver and Portfolio tier clients, including the execution of global coverage model initiatives.
- Work with regional CIB Marketing teams to define/ execute/ track the marketing and client engagement plans in the region / country (content, events). Create, maintain, and coordinate a calendar of senior client engagements in the region / country. Ensure the effective distribution of marketing materials and communications to clients.

**Business strategy and Project management**

**Under CEO**
- Develop and drive a management process to enable the Chief Executive to effectively manage Country objectives and governance of Vietnam.
- Serve as liaison with the Cluster CEOs and their BPMs, Vietnam EXCO, and all other stakeholders on CEO’s behalf to effectively manage priorities and facilitate good outcomes.
- Provide business planning, coordination, and project management support for the CEO, thereby enabling CEO to focus on strategic business issues.
- Manage key strategic initiatives on the CEO’s behalf, as assigned.
- Ensure CEO’s preparedness for all engagements and meetings every day. Manage follow up.

**Under CIB**
- Support the definition, tracking and delivery of Country go-to-market strategy and execution plan (what types of client segments / sectors should we be focusing on in which market): coordinate strategy formulation, translate into initiatives, and track initiatives.
- Organise yearly or ad hoc strategy days to ensure close communication and alignment between CC, products, and functional teams.
- Support the preparation of the annual Regional / Segment Corporate Plan.
- Support and represent the region/ country/ segment for the execution and tracking of business-related CC group or local projects (e.g. operating model changes/ restructuring, RWA optimisation, remediation efforts, Client Central launch).

**Sales Planning and Enablement**
- Manage regular pipeline meetings (materials, actions and notes). Ensure pipeline is up to date and reflects an accurate picture of business momentum.
- Oversee Account Plan regular updates and quality. Review Platinum and Gold client lists on a regular basis in conjunction with Segment heads to ensure effective coverage and tracking against objectives: key commercial opportunities, C-suite engagement and realisation of financial aspirations.
- Ensure accurate wallet share information are available for Platinum and Gold clients (based on Coalition), steer frontline to use this information (e.g. for account plans).
- Ensure teams are uploading call reports in a timely manner.
- Support in the region the deployment and adoption of gl

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