Performance Manager

7 days ago

Ho Chi Minh City, Vietnam EXOS Full time

**Responsibilities**

We’re seeking a Performance Manager to join our team As our new Performance Manager, you will:

- Be the primary point of contact for client day-to-day operations contact
- Partner with the client/employer to conduct various client engagement and educational activities and events.
- Be in constant communication with Regional Performance Manager/Account Management and client to ensure client goals are met.
- Manage daily operation function of the facility.
- Manage and mentor a staff to provide world class experience to our clients.
- Instruct, motivate, and assist clients in a safe, legal, moral, ethical manner to achieve their goals.
- Motivate and assist Performance team with daily activities including but not limited to scheduling, coordinating clients, and program design
- Provide feedback from site team members to Regional Performance Manager
- Oversee operational and staffing implementation at the site level
- Oversee direct site level staff responsible for the delivery of solutions
- Responsible to follow EXOS methodologies and EXOS program design.
- Manage and mentor a staff to provide world class experience to our clients.
- Assure appropriate scheduling and staffing as per contractual obligations
- Primary point of contact for site level staff for internal helpdesk issues with product/programs Escalate site level internal helpdesk issues with product/programs to Regional Performance Manager
- Conduct performance evaluations for site level staff and maintain performance evaluation documentation
- Maintain and foster a positive site level staff community and culture
- Evaluate designated site level operations and performance, as well as performance of site level staff in alignment with both company and client company objectives to ensure optimal outcomes
- Support achievement of site level customer metrics
- Perform other tasks as assigned
- A minimum of three (3) years of strength coaching/personal training experience
- Earned a BA/BS Kinesiology or Sports Science or related degree (Master’s Degree preferred)
- A current industry certification, preferably NSCA-CSCS or NAS
- Applicable knowledge of EXOS methodology, products, and solution
- Excellent presentation skills in both small and large group setting
- Strong customer service skills where servicing the “client” is top priority
- Energy and passion for helping others achieve their personal goals

**Physical Requirements**:

- Frequent walking around and demonstrating and assisting with exercise movements; bending, stretching, lifting, pushing, pulling and squatting are movements performed daily

Who We Are**:
Exos, a coaching company, was founded in 1999 and became the industry leader in human performance by preparing elite athletes for their sport. Over two decades later, we have evolved into a company with a goal to ignite the hero in all of us by getting our members ready to achieve what’s most meaningful to them. Whether that’s having energy to chase kids at the playground, coming up with a breakthrough idea at work, getting back into a running plan, or other moments that matter most -- Exos gets our members ready.

We provide coaches who empathetically and expertly guide, programs that are personalized, and teams to support members along the way. By leveraging science, technology and engaging programming, we impact hundreds of thousands of members at 400 locations world-wide; ranging from corporate sites and community programs to military and athlete training centers.

**We are an equal opportunity employer**

Ability to commute/relocate:

- Ho Chi Minh City: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (required)

**Experience**:

- Fitness Management: 1 year (required)

License/Certification:

- Fitness-related Certification (preferred)

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