Performance Management Lead

5 months ago


Ho Chi Minh City, Vietnam Shopee Full time

DepartmentOperations- LevelExperienced (Individual Contributor)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor and identify opportunities to enhance end-to-end listing content performance- Ensure quality of listing content and follow risk-compliance according to local regulation- Extract key insights on listing content performance for management reports and support for policy improvement- Collaborate closely with stakeholders to drive and implement initiatives to ensure the consistency and effectiveness of operation, continuous improvement- Manage daily operation of content quality (BPO) and ensure them reach to target of SLA review contents, accuracy, policy adherence, etc.- Directly manage a team (5-7 members) and provide coaching and guidance for subordinates- Assist team leader in other tasks assigned**Requirements**:

- 2+ years of experience in tech/or ecommerce companies, especially in content management field- Critical thinking, problem solving- Result oriented, self-driven, positive attitude and team player striving for team success- Good at MS packages (excel, power point)- Good at team management skills- Proficiency in English (spoken and written)- Good at team management skills- Bachelor’s degree


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