Director, Customer Relationship Management

4 weeks ago

Ho Chi Minh City, Vietnam techcombank Full time

Job Purpose
- Participate directly in business and establish, organize, implement, manage and operate all business activitiesof the customer relationship management function in order to ensure the implementation Strategy of thecustomer segment assigned to them.
- Key Accountabilities
- Participating directly in business and Managing and orienting employees in the Customer Relationship Function to undertake the following responsibilities:
- Develop and manage Customer insight
- Manage customer performance
- Build account planning, action plan for each client
- Build and develop customer relationship
- Develop client CVP (Customer Value Proposition)

Specifically, tasks need to be done:
- Operating, managing and leading Staffs and is responsible for developing relationships with customers in the assigned economic sector, ensuring to meet or exceed the expected TOI and well control the quality debt of the customer portfolio.
- Maintaining and expanding relationships with all customers under management at the strategic level, with members of the Board of Directors and the Executives Board.
- Establishing and building relationships with current clients and acquire new clients under focus area
- Managing and developing the lower
- level sale team, ensuring the readiness of the surrounding staff and coaching staff in daily work in order to build and develop the necessary competencies for the sale team as requirements of each position- Participating in business process with Clients having complex business structures and financial models as well as handle the significant big transactions in their assigned sector

Participate in the implementation of the Division&039;s and TCB&039;s strategy- Participate in research, organizing the implementation of initiatives and projects to contribute to the implementation of the strategy of the CIBG Division

Ensure that staff resources have strong knowledge of sectors, business acumen, and capacity in building relationship strategies with target customers (including target customers). including the customer&039;s value chain and ecosystem)
- Corporate culture:
- Other duties as assigned by line manager

PEOPLE MANAGEMENT
- Manage sub
- function/ function performance và provide feedback regularly (following the annual performance management cycle)- Define team’s capability requirements and enable team member’s professional and personal development through capability assessment, training, coaching và feedback, mentoring, etc.
- Establish and communicate sub
- function/ function and individual KRAs/ KPIs, goals, action plan, expectations and results to reporting line- Motivate and recognize team members’ contributions towards the team’s shared goals
- Act as a role model and promote corporate culture at function/ sub
- function level
- Responsible for developing talents within the function/ sub
- function
- Oversee human resources planning and execution (headcount và costs) of their function/ sub
- function- Understand và communicate relevant HR offerings to team members.
- Attract, onboard and retain the right talents for a high
- performing team**Yêu cầu công việc**:

- Domain expertise:
- English: Fluent in TOEIC 700 or higher or equivalent.
- Have at least 12+ years of working experience in finance
- banking and 6+ years at management level**Qualifications**:
- University graduate majoring in banking, finance, or in the economic sectors

**Quyền lợi**:
13th month salary + performance bonus

Advanced health insurance for you and your family

Preferential loan policy for Techcombank’s employees

Cập nhật gần đây lúc:

- 2024-03-08 10:15:33

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