Senior Migration Services Assistant

2 weeks ago

Ho Chi Minh City, Vietnam IOM Full time

**VN 2024/02 (GS-HCMC)**

**Position Title**: Senior Migration Services Assistant
**Duty Station**: HCMC, Vietnam
**Classification**: General Services, G-6 (UN Salary Scale)
**Type of Appointment**: Fixed term, One year with possibility of extension
**Estimated Start Date**: As soon as possible
**Closing Date**: February 07, 2024

Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

**Context**:
**Core Functions / Responsibilities**:
The Sr. Migrant Services Assistant will be responsible for the following relevant programmatic activities:

- Facilitate the activities undertaken in the Unit by ensuring that customers are provided with relevant care and attention.
- Consolidate statistics of all countries’ assistance provided by the unit and report to the NGRM&ERO on a monthly basis.
- Provide US Immigrant Visa Application Assistance:

- Refer applicants to proper government offices for official certification of civil documents.
- Counsel applicants regarding interview process and assist them in preparing for interview.
- Ensure that documents and data of all applicants are kept secure and confidential.
- Maintain an organized computer data base of daily activities and provides accurate and timely statistics, as required.
- Provide superior customer service to migrants and maintain a professional and helpful attitude at all times.
- In charge of the overall Assisted Voluntary Return and Reintegration in HCMC:

- Send missions to assist with pre-departure, pre-counselling, family-tracing.
- Provide reception assistance if required.
- Assist with financial support (cash-based), only when requested by sending mission and approved by Partner, Confirmation of cash receipt, supporting docs forwarded to sending mission and Service Fees charged.
- Assist with post arrival sustainable reintegration support (consult returnee to set up a concrete business plan, in accordance with ability, skills, experiences, education, local condition..., for income generation.
- Assist with the implementation of the business plan, in coordination with Admin Unit (Procurement) and Finance Unit for payment follow-up, collect all supporting evidence (proof of payment, Invoices...)
- Forward those documents to sending missions.
- Perform mid-term or final monitoring visits, when requested.
- Update relevant Information in Prism and SF charged.
- Provide regular feedback on work being accomplished to the supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
- Undertake duty travel, if required, to participate in meetings or training sessions, or to escort individuals.
- Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the management of any non-compliance to SOPs or codes of conduct by IOM staff members or partners.
- Perform other related duties as may be assigned.

**Required Qualifications and Experience**
- Six years of working experience with secondary [high school] education; four years of working experience with Bachelor’s degree.

**Languages**
- Fluency in English (oral and written) and Vietnamese is required.

**Required Competencies**

The incumbent is expected to demonstrate the following values and competencies:
**_ Values_**
- Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
- Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
- Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

**_Core Competencies - Behavioural indicators level 2_**
- Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
- Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
- Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
- Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
- Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

**_Managerial Competencies - Behavioural indicators - Level 2_**
- Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Or

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