Senior Migration Services Assistant

2 weeks ago


Ho Chi Minh City, Ho Chi Minh, Vietnam IOM Full time

VN 2024/02 (GS-HCMC)

Position Title:
Senior Migration Services Assistant

Duty Station:
HCMC, Vietnam

Classification:
General Services, G-6 (UN Salary Scale)

Type of Appointment:
Fixed term, One year with possibility of extension

Estimated Start Date:
As soon as possible

Closing Date:
February 07, 2024


Established in 1951, IOM is the leading inter-governmental organization in the field of migration and works closely with governmental, intergovernmental and non-governmental partners.

IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

Context:

Core Functions / Responsibilities:

The Sr.

Migrant Services Assistant will be responsible for the following relevant programmatic activities:

  • Facilitate the activities undertaken in the Unit by ensuring that customers are provided with relevant care and attention.
  • Consolidate statistics of all countries' assistance provided by the unit and report to the NGRM&ERO on a monthly basis.
  • Provide US Immigrant Visa Application Assistance:
  • Refer applicants to proper government offices for official certification of civil documents.
  • Counsel applicants regarding interview process and assist them in preparing for interview.
  • Ensure that documents and data of all applicants are kept secure and confidential.
  • Maintain an organized computer data base of daily activities and provides accurate and timely statistics, as required.
  • Provide superior customer service to migrants and maintain a professional and helpful attitude at all times.
  • In charge of the overall Assisted Voluntary Return and Reintegration in HCMC:
  • Send missions to assist with pre-departure, pre-counselling, family-tracing.
  • Provide reception assistance if required.
  • Assist with financial support (cashbased), only when requested by sending mission and approved by Partner, Confirmation of cash receipt, supporting docs forwarded to sending mission and Service Fees charged.
  • Assist with post arrival sustainable reintegration support (consult returnee to set up a concrete business plan, in accordance with ability, skills, experiences, education, local condition..., for income generation.
  • Assist with the implementation of the business plan, in coordination with Admin Unit (Procurement) and Finance Unit for payment followup, collect all supporting evidence (proof of payment, Invoices...)
  • Forward those documents to sending missions.
  • Perform midterm or final monitoring visits, when requested.
  • Update relevant Information in Prism and SF charged.
  • Provide regular feedback on work being accomplished to the supervisors and team members and keep supervisors immediately informed of any issues requiring their attention.
  • Undertake duty travel, if required, to participate in meetings or training sessions, or to escort individuals.
  • Maintain and ensure the confidentiality and integrity of all relevant paperwork in line with standards of conduct and data protection rules. Alert the management of any noncompliance to SOPs or codes of conduct by IOM staff members or partners.
  • Perform other related duties as may be assigned.

Required Qualifications and Experience

  • Six years of working experience with secondary [high school] education; four years of working experience with Bachelor's degree.

Languages

  • Fluency in English (oral and written) and Vietnamese is required.

Required Competencies
The incumbent is expected to demonstrate the following values and competencies:

_ Values_

  • Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
  • Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
  • Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting daytoday challenges.

_Core Competencies - Behavioural indicators level 2_

  • Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
  • Delivering results: produces and delivers quality results in a serviceoriented and timely manner; is action oriented and committed to achieving agreed outcomes.
  • Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
  • Accountability: takes ownership for achieving the Organization's priorities and assumes responsibility for own action and delegated work.
  • Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

_Managerial Competencies - Behavioural indicators - Level 2_

  • Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Or


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