Store Manager

1 day ago


Hanoi, Vietnam NavigosSearch Full time

**What We Can Offer**:

- Healthcare
- Professionals
- Incentives
- Bonus

1. Sales and Revenue Management:

- Collaborate with the Retail Manager to develop and execute sales strategies and objectives for the boutique
- Plan and manage the boutique's budget and ensure the accuracy of all financial records
- Conduct regular analysis of sales data, market trends, and customer feedback to inform decision-making and improve profitability.

2. Customer Service and Sales Operations:

- Ensure that customers receive high-quality service at all times, and that their needs and concerns are promptly addressed.
- Develop and implement effective sales processes and policies, and ensure that all sales team members are trained and equipped to meet sales targets.
- Regularly monitor and evaluate sales performance to identify areas for improvement and provide coaching and support to sales team members.

3. Inventory Management:

- Manage inventory levels to ensure product availability while minimizing stockouts and excess stock.
- Develop and implement effective inventory management policies and procedures, and ensure that all inventory data is accurate and up-to-date.
- Collaborate with the buying team to identify product trends and make informed purchasing decisions.

4. Merchandising and Store Operations:

- Oversee the visual merchandising and presentation of products in the boutique, ensuring that the store layout and design are visually appealing and in line with the brand's standards.
- Develop and implement effective store policies and procedures to ensure that the boutique operates smoothly and efficiently.
- Ensure that the store is clean, organized, and well-maintained at all times.

5. Staff Management and Development:

- Hire, train, and manage a high-performing sales team, ensuring that all team members are well-equipped to meet their goals and provide excellent customer service.
- Develop and implement effective performance management systems to track individual and team performance and provide regular feedback and coaching.
- Foster a positive and inclusive team culture that promotes collaboration, innovation, and growth.

6. Marketing and Communication:

- Collaborate with the Marketing team to develop and execute effective marketing and communication strategies that promote the boutique and drive sales.
- Regularly analyze customer feedback and market data to inform marketing and communication strategies and improve brand awareness.
- Serve as a brand ambassador for the boutique, building and maintaining positive relationships with customers, vendors, and stakeholders.

7. Property Management:

- Ensure that the boutique is well-maintained and that all necessary repairs and renovations are completed in a timely manner.
- Regularly monitor the local property market and identify opportunities for expansion or relocation.
- Collaborate with the Retail Manager to manage the boutique's lease and negotiate favorable terms.

**Job Requirements**:

- Bachelor's degree or above with a minimum of 2 years of relevant management experience in the high-end fashion or luxury industry or in a similar capacity
- Strong business acumen and analytical skills to analyze sales data, market trends and provide insights to the team
- Ability to lead and motivate the sales team to achieve high-performance standards and deliver excellent customer service
- Excellent customer relationship management skills to build and maintain long-term relationships with clients
- Exceptional verbal and written communication skills in English, with proficiency in French, Japanese, or Chinese being a plus
- A team player with a pleasant demeanor, service-oriented mindset, and self-motivation to drive personal and team success
- Strong leadership, interpersonal, and communication skills to manage and collaborate with the team, peers, and senior management
- Proficient in MS Office and other relevant software/tools to manage and analyze sales data and reports.

**Job Locations**:

- Ha Noi

Sales


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