Community Management Executive

4 months ago


Ho Chi Minh City, Vietnam Công Ty TNHH Wall Street English Full time

**Mô tả công việc**:
(Mức lương: 65 - 75 triệu VNĐ)

Mô tả Công việc

Community engagement and Digital Interactive leads acquisition/ Tương tác và phản hồi câu hỏi, tin nhắn, comment của khách hàng trên các nền tảng mạng xã hội của công ty

Respond to comments and customer queries in a timely manner across all the social media channels/ Đảm bảo thông tin phản hồi chính xác và tốc độ phản hồi tích cực

Actively engage and keep the conversation going with existing or new potential customers/ Tích cực phản hồi và duy trì tương tác với các khách hàng từ các fanpage

Enter new leads in compliance in the CRM platform and work closely with related team/ Tổng hợp thông tin liên lạc được khách hàng cung cấp đến hệ thống CRM, làm việc với các bộ phận liên quan để cập nhật trạng thái khách hàng

Community engagement tools, chatbot, scripts and workflows implementation and optimisation/ Tối ưu hóa hiệu quả của chatbot, công cụ tương tác và quy trình làm việc

Develop daily and monthly reports on number of leads, customer satisfaction, engagement rates, response time, escalation issues, etc./Tạo báo cáo về số lượng khách hàng mới tương tác, khách hàng cũ, mức độ hài lòng, tỷ lệ tương tác, thời gian phản hồi và vấn đề cần giải quyết

**Chức vụ**: Nhân viên/Chuyên viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:
Laptop

Chế độ bảo hiểm

Du Lịch

Đồng phục

Chế độ thưởng

Chăm sóc sức khỏe

Đào tạo

Tăng lương

Phụ cấp thâm niên

Nghỉ phép năm

CLB thể thao

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc

YÊU CẦU CÔNG VIỆC

Có từ 6 tháng kinh nghiệm làm việc, từng làm việc với các nền tảng mạng xã hội là một lợi thế

Giao tiếp và truyền tải thông tin qua kênh online tốt

Có thể đảm bảo độ chính xác khi truyền tải thông tin và tốc độ phản hồi khách hàng

QUYỀN LỢI ỨNG VIÊN

Thử việc nhận 100% lương

15 ngày nghỉ phép nguyên lương trong năm

Bảo hiểm sức khỏe cá nhân (chi trả cho các dịch vụ y tế nội trú và ngoại trú)

Tài trợ khóa học tiếng Anh miễn phí tại hệ thống của Wall Street English Vietnam, áp dụng cho cả hình thức học online và offline

Thu nhập linh động: lương cơ bản + commission dựa trên kết quả công việc

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Nội Dung,Quảng Cáo/Marketing,Social Marketing

Trung cấp - Nghề
Không yêu cầu



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