Senior/expert Site Reliability Engineer

3 weeks ago

Ho Chi Minh City, Vietnam NVG Technology Full time

**Company Description**:
**SMG Swiss Marketplace Group (based in Switzerland)** is a pioneering network of online marketplaces and a leading European digital company that simplifies people’s lives with forward-looking products.

Our four business areas include Automotive, Real Estate, General Marketplaces, and Finance and Insurance.
- Over 700 employees
- 13 Brands
- 8 physical offices in 5 countries
- 39.81M visits (October 2022)
- 10.77M users (October 2022):
**SMG Swiss Marketplace Group Vietnam is an innovation center of SMG Group in Vietnam.** We are officially named as one of **the 2023 Asia & Vietnam Best Workplaces** by the Great Place to Work Institute, the world's most well-known organization for work culture assessment.

We hire the best digital talents to meet the highest demands of our users and customers in Switzerland. In return, we offer an attractive, innovative, friendly, and stimulating work environment where you can reach your full potential, achieve your goals, and celebrate your successes.

**About the role**

SMG Real Estate (a business unit of SMG Swiss Marketplace Group AG) is running the top 2 leading digital real estate classifieds platforms in Switzerland. We empower everyone to make the best decisions in Swiss real estate and bring commercial real estate agencies, owners and potential tenants and buyers together.

We count more than 15 million visits from people who use our portal and have more than 100 million page views per month.

The Platform Team at SMG Real Estate is responsible for SRE both as a discipline across Engineering and by owning the infrastructure on top of which our external facing products are built, in addition to, together with our Developer Experience team, provide and support the platform other engineering teams use to develop, deploy and operate their systems.

As a Site Reliability Engineer, you will play a crucial role in enhancing our observability capabilities and maintaining high reliability standards.

**Main Responsibilities**
- Defining observability standards and propose best practices for distributed tracing, monitoring and logging within a serverless ecosystem.
- Developing and maintaining an observability stack that product-focused teams can easily integrate into their services.
- Supporting engineering teams in defining and monitoring Service Level Indicators (SLIs) and Service Level Objectives (SLOs), ensuring both technical and business metrics are captured.
- Facilitating efficient incident management and disaster recovery processes, from initial response to postmortem analysis.
- Manage on-call rotations and improve communication during incidents, both internally and externally.
- Driving initiatives in resiliency and reliability, including chaos engineering, to proactively address potential service disruptions before they impact users.
- Leading educational efforts to improve use of tools like Datadog.

**Qualifications**:
**You must Have...**
- Fluency in English, with excellent communication skills both verbally and in writing.
- Experience with AWS serverless ecosystem.
- Experience with GitHub Actions.
- Proficiency in using Datadog for observability.
- 4+ years' experience in a similar role.

**It would be nice to have...**
- Familiarity with AWS CDK and AWS X-Ray.
- AWS Certified DevOps Engineer Professional or similar certification.
- Experience in managing incident communication processes and on-call rotations.

**Additional Information**:

- ** Attractive** salary you’ll love
- ** Full** salary in probation
- ** 13th-month bonus**:

- ** 21+ **annual paid days off
- ** 24 paid days** per year for learning & sharing activities
- ** Full **contribution to social insurances
- ** Premium** private insurances coverage for **you** and your** family** members
- ** Personal development** plan and yearly budget for educational courses, conferences, aiming to grow both your **soft and hard skills**:

- Assistance and support through all aspects of the onboarding process
- Lots of team activities and regular **Hackathons**:

- Opportunity to travel to **Switzerland and other European countries**:

- ** Flexible** working time
- ** Hybrid **working model (home office and in office)
- ** 40 hours** per week, Mon-Fri, **No OT**:

- ** Modern laptops** (Macbook Pro 16" M1 Pro, etc.)
- ** Free** food, classes and social clubs (English, swimming, art and music, football, etc.)
- Work in an open-minded, friendly, positive, transparent and agile environment.

**Disclaimer**

**About Us**

**SMG Swiss Marketplace Group AG. is a pioneering network of online marketplaces and cutting-edge European digital company that simplifies people’s lives with innovative products.**

SMG Swiss Marketplace Group AG. provides customers the best tools to meet their life decision needs. The portfolio includes Real Estate (ImmoScout24, Homegate, Immostreet.ch, home.ch, Publimmo, Acheter-Louer.ch, CASASOFT, IAZI, Flatfox), Automotive (AutoScout24, MotoScout24)

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