Account Executive

4 days ago

Hanoi, Vietnam Gojek Full time

ODS - Business Development, Hanoi

**About the Role**

Fasten your helmet and climb aboard if you’re ready to be our Hanoi-based Managed Account Executive. Based in Hanoi, Vietnam, you will be an integral player of the Account Management Team within the larger Merchant team focusing on our GoFood business The gist of your role will be to manage our top and most important accounts in GoFood as our Managed Account Executive. The cherry on top: you’ll get to be a part of a team that works tirelessly to provide the best experience for our partner merchants, keeping them happy, engaged, and informed We are looking to hire a Managed Account Executive for Hanoi to look after our top local merchant partners.**What You Will Do**
- Develop long-term relationships with a portfolio of major & strategic merchants, lead engagement, provide best-fitted Gojek solutions that will generate sales, and enable the delivery of joint business plans/targets
- Obtain an in-depth and robust understanding of both Gojek & merchant’s business needs/issues
- Develop end-to-end joint business plans, monitor merchant’s performance versus target, create sales forecast based on Gojek’s plans & campaigns, assess competitive benchmarking, and anticipate potential business challenges
- Involved in exciting internal projects to improve the overall merchant’s pain point
- Take responsibility for all services that Gojek delivers to each account, and become the single point of contact from Gojek for engagement, project delivery & troubleshooting efforts.
- Perform competitive intelligence to ensure our promotion has competitive differentiation for Partner Merchants on GoFood
- Working across functional units to tailor merchant-specific needs while driving ROI (e.g. customized reporting, API integrations, Gobiz troubleshooting)

**What You Will Need**
- Proven working experience in Account Management and/or Sales
- Hold a bachelor's or master degree in marketing, management, or any other related fields
- Experience delivering client-focused solutions to customer needs
- Proven ability to manage multiple account projects at a time, while maintaining sharp attention to detail
- Understanding technology, business, marketing, and innovation
- Ability to work effectively with people at all levels in the organization
- Solid experience with office software, particularly MS Excel
- Excellent listening, negotiation, and presentation abilities

**About GoTo Group**
- GoTo Group is the largest digital ecosystem in Indonesia with its mission to “Empower Progress’ by offering technological infrastructure and solutions for everyone to access and thrive in the digital economy. The GoTo ecosystem consists of on-demand transportation services, e-commerce, food and grocery delivery, logistics and fulfillment, as well as financial and payment services through the Gojek, Tokopedia and GoTo Financial platforms.It is the first platform in Southeast Asia that hosts these crucial cases in a single ecosystem, capturing the majority of Indonesia’s vast consumer household.
- **About Gojek**
- Gojek is Southeast Asia’s leading on-demand platform and pioneer of the multi-service ecosystem with over 2.5 million driver partners across the regions offering a wide range of services such as transportation, food delivery, logistics and more. With its mission to create impact at scale, Gojek is committed to resolving consumer problems and raising standards of living by connecting consumers to the best providers of goods and services in the market.
- **About GoTo Financial**
- GoTo Financial accelerates financial inclusion through its leading financial services and merchants solutions. Its consumer services include GoPay and GoPayLater and serve businesses of all sizes through Midtrans, Moka, GoBiz Plus, GoBiz, and Selly. With its trusted and inclusive ecosystem of products, GoTo Financial is open to new growth opportunities and aims to empower everyone to Make It Happen, Make It Together, Make It Last.
- **About Tokopedia**
- Tokopedia is an Indonesian technology company with a mission to democratize commerce through technology. It has been a driving force behind Indonesia's digital development since its foundation in 2009, with more than 99% of districts and empowered around 12 million merchants listed nationwide. With Nakama ranging all across Indonesia, Tokopedia aims to simplify the lives of many to #FindYourPurpose together.

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