Manager - Field Collection

2 months ago

Thành phố Hồ Chí Minh, Vietnam Standard Chartered Full time

**Job Summary**
- Being accountable for ensuring proper and effective field collection actions are taken against delinquent non-contactable accounts in order to achieve daily, weekly & monthly collections targets.
- Reducing loss rate from delinquent accounts which targeted by Business / Group

**Strategy**
- Awareness and understanding of the Group’s business strategy and model appropriate to the role.
- Being accountable for ensuring proper and effective field collection actions are taken against delinquent non-contactable accounts in order to achieve daily, weekly & monthly collections targets.

**Business**
- Being responsible for escalating any potential variances to collections targets, to supervisors.
- Being responsible for providing feedback, observations and intelligence on delinquency trends and customer behaviours, potential risk/trend on debt market to supervisors and collections management, on a timely basis.
- Having/proposing solution to help customers’ problem with obtaining reasonable outcome to the bank.
- Improving bank’s reputation (client experiences )

**Processes**
- Performing call dunning activities (only when having proper approval, and calls must be done under recorded lines) or field visits to delinquent customers requesting for repayments.
- Being responsible for working expeditiously on all accounts assigned and updating collection diaries in the collections tracking reports.
- Following up the result of all collections activities which have been done to see how it is successful.
- Propose to Managers and following up customers’ requirement e.g. waiving interest or penalty fee, changing address etc.
- Being responsible for escalating and reporting any complaints and fraudulent cases to supervisors at the earliest instance.
- Taking personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
- Complying to all relevant policies, processes, procedures

**Skills and Experience**
- Data Science
- Office Computer
- Communication and Negotiation
- Collections and Recoveries Market Knowledges and Operations

**Qualifications**
- BACHELOR
- ENGLISH

**About Standard Chartered**
- We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.- Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.- Together we:
- **Do the right thing** and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
- **Never settle,** continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
- **Are better together,** we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term

**What we offer**

**In line with our Fair Pay Charter,** we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.- **Core bank funding for retirement savings, medical and life insurance,** with flexible and voluntary benefits available in some locations.
- **Time-off** including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
- **Flexible working** options based around home and office locations, with flexible working patterns.
- **Proactive wellbeing support** through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
- **A continuous learning culture** to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
- **Being part of an inclusive and values driven organisation,** one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

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