Customer Service Supervisor
5 months ago
**Mô tả công việc**:
(Mức lương: 10 - 12 triệu VNĐ)
- Hỗ trợ Leader phân bổ chỉ tiêu cho nhân sự và lên kế hoạch để đạt được mục tiêu KPI hàng tháng, quý, năm.
- Đốc thúc, giám sát nhân sự, làm việc với bộ phận sale, driver để cùng hỗ trợ CSKH giảm tỉ lệ hoàn đơn dưới 20%.
- Cùng với Leader xây dựng quy trình chăm sóc khách hàng online ; Định kỳ đánh giá, đo lường và nâng cấp kịch bản CSKH.
- Hỗ trợ trưởng nhóm xây dựng đội nhóm và đào tạo đội ngũ nhân sự CSKH.
**Chức vụ**: Trưởng nhóm/Trưởng phòng
**Hình thức làm việc**: Toàn thời gian
**Quyền lợi được hưởng**:
- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm
**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề
**Yêu cầu công việc**:
Yêu Cầu Công Việc
- Nữ từ 23 - 27 tuổi.
- Tốt nghiệp Cao đẳng trở lên
- Tiếng Anh trình độ tối thiểu IELTS 5.0 hoặc Toiec 650 (không yêu cầu bằng sẽ làm bài test).
- Có kinh nghiệm ở vị trí tương đương hoặc chưa có kinh nghiệmnhưng có định hướng phát triển lên supervisor hoặc leader.
- Có kỹ năng lập kế hoạch, giao tiếp, đào tạo, phân tích tổng hợp báo cáo..
**Yêu cầu giới tính**: Nam/Nữ
**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng
Trung cấp - Nghề
Không yêu cầu
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