Customer Service Supervisor

5 months ago


Ho Chi Minh City, Vietnam Công Ty Cổ Phần The 20 Full time

**Mô tả công việc**:
(Mức lương: 10 - 12 triệu VNĐ)
- Hỗ trợ Leader phân bổ chỉ tiêu cho nhân sự và lên kế hoạch để đạt được mục tiêu KPI hàng tháng, quý, năm.
- Đốc thúc, giám sát nhân sự, làm việc với bộ phận sale, driver để cùng hỗ trợ CSKH giảm tỉ lệ hoàn đơn dưới 20%.
- Cùng với Leader xây dựng quy trình chăm sóc khách hàng online ; Định kỳ đánh giá, đo lường và nâng cấp kịch bản CSKH.
- Hỗ trợ trưởng nhóm xây dựng đội nhóm và đào tạo đội ngũ nhân sự CSKH.

**Chức vụ**: Trưởng nhóm/Trưởng phòng

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- Chế độ bảo hiểm
- Du Lịch
- Phụ cấp
- Chế độ thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Nghỉ phép năm

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Yêu Cầu Công Việc
- Nữ từ 23 - 27 tuổi.
- Tốt nghiệp Cao đẳng trở lên
- Tiếng Anh trình độ tối thiểu IELTS 5.0 hoặc Toiec 650 (không yêu cầu bằng sẽ làm bài test).
- Có kinh nghiệm ở vị trí tương đương hoặc chưa có kinh nghiệmnhưng có định hướng phát triển lên supervisor hoặc leader.
- Có kỹ năng lập kế hoạch, giao tiếp, đào tạo, phân tích tổng hợp báo cáo..

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,Kinh Doanh/Bán Hàng,Tư Vấn Bán Hàng

Trung cấp - Nghề
Không yêu cầu



  • Ho Chi Minh City, Vietnam Rentokil Initial Full time

    **1. Supervise the Customer Service Activities**: - Sending visit notifications to customers on a monthly basic and when required. - Coordinate with Team Leader/ Supervisor in Service Team to plan for service schedule daily in the company system productivity. - Calling and confirming with customers for routine visits at least 12 hours before actual...


  • Ho Chi Minh City, Vietnam UNITED PARCEL SERVICE Full time

    Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself...

  • Supervisor, Service

    4 months ago


    Ho Chi Minh City, Vietnam ITT, Inc. Full time

    Position Summary: We are seeking an experienced and highly motivated rotating equipment Service Shop Supervisor to join our team. As the supervisor of our service shop, you will be responsible for overseeing all aspects of the shop's operations, ensuring the efficient and timely execution of rotating equipment repair and upgrades, and maintenance...


  • Ho Chi Minh City, Vietnam Savills Vietnam Full time

    **SCOPE OF WORK** Manage and supervise all functions of customer service and ensure the most effectiveness of the team to comfort residents and tenants **Administrative tasks** - Receive all calls from residents or tenants - Manage taxi service - Manage information about parking lots - Manage access cards - Manage express delivery service - Provide...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** - To response and ensure the customer inquiries and requests are addressed in a timely manner. - To coordinate with sales team, other departments, suppliers and other ticket centers to ensure the print quality and customers’ requirements are met. - To handle customer complaints according to the Company procedures and service...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison_** (NYSE:AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...


  • Ho Chi Minh City, Vietnam Công Ty TNHH Honour Lane Logistics Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Develop and Manage Pricing Strategies: - Develop and implement pricing strategies that align with the company’s business objectives. - Analyze market trends and competitors to identify opportunities and challenges in pricing. - Establish pricing policies and procedures to ensure consistency and...


  • Ho Chi Minh City, Vietnam Công ty TNHH Avery Dennison Ris Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - Support Customer Service Executive on customer service activities. - Support to ensure the customer enquiries and requests are addressed in a timely manner. - Support to handle customer complaints according to the Company procedures and service standard. - Coordinate with sales team, other internal...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    **Job Purpose** This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description** **_ Avery Dennison (NYSE:AVY_**_)_ is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and...


  • Ho Chi Minh City, Vietnam Công ty Tài chính TNHH MTV Shinhan Việt Nam Full time

    **I. Job Summary**: - To provide an efficient and high-quality service to customer to satisfy customer's needs and expectations within company's procedures/guidelines. - To deal with internal & external customers in order to provide a high-quality service and satisfy customer's needs which meet all Customer Service (CS) KPIs. - To give comments/ideas on...


  • Thành phố Hồ Chí Minh, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key and complicated customers, meeting day to day operations requirements of the customers. He/she assists customer service supervisor and team lead in vendor seminar program (VSP) to ensure vendors understand and acknowledge customers’ requirement and standard. He/she also participate in...

  • Services Supervisor

    4 months ago


    Ho Chi Minh City, Vietnam OPENASIA GROUP Full time

    JOB BENEFIT - Insurance - Travel opportunities - Incentive bonus - Health checkup - Training & Development - Salary review - Boats under TSY’s management: Build the maintenance plan and supervise the execution (list of maintenance and repair) - Investigate boats’ issues, troubleshoot boats to determine the types of needed repairs and the service...

  • Customer Service Agent

    4 months ago


    Ho Chi Minh City, Vietnam Ecolab Full time

    Education/Work Experience: Requires a secondary diploma, or equivalent, plus two to four years related customer service, sales, or administrative experience. (Note: National Customer Service typically requires a minimum of 6 months experience in National Customer Service successfully completing Grade 5 functions or equivalent IDV01 mainframe experience and a...


  • Ho Chi Minh City, Vietnam Công ty TNHH Avery Dennison Ris Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) - To respond and ensure the customer enquiries and requests are addressed in a timely manner - To coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers’ requirements are met - To handle customer complaints according to the Company procedures and...


  • Ho Chi Minh City, Vietnam Avery Dennison Full time

    **Company Description**: - Avery Dennison (AD) là tập đoàn đa quốc gia đến từ Hoa Kỳ, dẫn đầu thế giới về các giải pháp nhãn mác và bao bì cho khách hàng. Trải qua hơn 30 năm hình thành và phát triển, Avery Dennison hiện đang hoạt động tại 6 châu lục, hơn 50 quốc gia và 115 địa điểm....


  • Ho Chi Minh City, Vietnam ITL Full time

    Seko Vietnam is ITL Corp's Joint Venture Company._ **I.** **Roles and Responsibilities** - Manage daily booking from suppliers/shippers/sales etc and - Manage booking system to receive EDI booking from customer - Booking creation in specified system, update report - Implement and deploy Customer SOP, IOP. Manage team to reach customer KPI base on...


  • Ho Chi Minh City, Vietnam APL Logistics Full time

    This position is responsible for delivering APLL commitment to key customers, meeting day to day operations requirements of the customers. The position manages a team of over 10 Customer Service Representatives to achieve excellent customer service satisfaction through defined and agreed processes. He/she participates in organizing vendor seminar program...

  • Customer Service Staff

    5 months ago


    Ho Chi Minh City, Vietnam ITL Full time

    **VELA INTEGRATED LOGISTICS CORPORATION (ITL SUB)** (Web: Home - VELA) **Requirements**: **_Performance_** - Interact, verify, classify customer/supplier’s inquiry to assign to related internal department exactly and timely - Coordinate with internal to solve and feedback to all issues/ complaint from Customers/ Suppliers - All tickets opened on...