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Service Quality Control Supervisor

3 weeks ago

Ho Chi Minh City, Vietnam Shinhan Bank Full time

Work Location Ho Chi Minh (District 1)

Job Level Team Leader / Supervisor

Job Type Permanent

Qualification Bachelor

Experiences 5 Years

Salary Negotiable

Industry Banking, Customer Service

**Job Benefit**:

- Insurance
- Travel opportunities
- Health checkup
- Training & Development
- Salary review
- Co-operating with relevant Department/Branch to implement Service Quality standards, Customer Service standards.
- Collecting, measuring, evaluating CS checking data, CS survey data.
- Training Customer Service Standards to Customer Service Employees.
- Making proposal action with purpose to improve standards and to meet Customer Satisfaction level.

**Job Requirement**:

- Graduated from University.
- At least 5 years of experience in Customer Satisfaction or Customer Service Quality or at least being a Leader of Customer Service team in banks.
- Good English communication and MS Office.
- Presentation and information sharing skills.