Operations Manager

6 months ago

Ho Chi Minh City, Vietnam Payreto Full time

**POSITION OVERVIEW**

**Service Delivery and Operations Management**
- Ensures that all client Key Performance Indicators (KPIs) are met or exceed expectations.
- Ensures that regulatory and non-regulatory requirements related to AML, CTF, Sanction list screening, PEP are compliant all the time through various CDD and EDD efforts like KYB, KYC, Transaction Monitoring, adverse media check, etc.
- Ensures that all client related processes as well as task updates are followed by the team;
- Continuously plan and implement operational improvements.
- Anticipates and forecasts internal and external threats that might affect operations / capacity.
- Devises data-driven, creative and win-win solutions to mitigate risks or address existing problems.
- Creates a prepared and viable succession plan.
- Keep employee attrition at a minimum.
- Routinely review quality standards.

**Client Satisfaction and Account Management**
- Find win-win solutions in handling client complaints and escalations in a timely manner.
- Find win-win solutions in handling client complaints and escalations in a timely manner.
- Maintain a good to high NPS score from the clients assigned to you.
- Regularly communicate with the client to better understand current and future needs that might generate more revenue for Payreto.
- Exert best efforts to retain clients without compromising Payreto’s operations and profitability.
- Create and draft contract amendments if necessary.

**Sales**
- Participate in project scoping for potential clients.
- Assist in the creation of a profitable proposal for potential clients.
- Assist in drafting of contract.

**Product Development**
- Actively participate in AML Compliance and Transaction Monitoring product development discussions.
- Help find solutions for Payreto to use in the AML Compliance and Transaction Monitoring Space.

**Project Management**
- Assist in the planning and implementation of new client project/s.
- Ensure that all project tasks and milestones are accomplished on-time and within budget for the products assigned to you.
- Regularly keep all Notion Pages up-to-date under his/her wing.

**Internal Compliance and Audit**
- Implement necessary corrective and/or disciplinary action to team members.
- Ensure that Payreto is compliant to all client and Payreto Internal Audit standards.

**People Management**
- Regularly conduct performance reviews of Team Leads, supervisors or any job role directly reporting to you.
- Regularly coach and mentor direct reports.
- Maintain high employee satisfaction and morale.
- Participate in the improvement of training to enable employees.
- Develop employees to become future leaders for Payreto
- Maintain high employee engagement within the team.

**Financial Management**
- Ensure that all financial KPI targets set by Payreto management are met through your management of operations.
- Ensure accurate, complete and on-time generation of client invoices.
- Assist Head of Operations in keeping the operations within the company budget.

**Other Tasks**
- Ensure that data is accurately entered and managed within the company’s CRM or other sales management system
- Understand the company’s goal and purpose so that it will continually enhance the company’s performance.
- Submit progress reports and ensure accuracy of data
- Assist in adhoc work assigned by immediate supervisor.
- Extend work hours when needed.
- High quality and reliable operations of projects assigned.
- Compliance to Payreto and Client requirements.
- Provide leadership.
- On time delivery of the output for tasks assigned for the client.
- Quality and accuracy of the output for the task assigned.
- Efficiency of delivery of the task assigned.
- Clear and timely communication and the client.
- Adherence to schedules.
- Adherence to standards of the field.
- Keep yourself up to date with the information and best practices of your field of specialization.

**WHAT SHOULD YOU HAVE?**
- Bachelor’s degree in Business, Finance, Economics, Legal Management, and Communication.
- At least 3 yrs. of leadership / management experience.
- Must have advanced proficiency in MS Office Suite, experience in G Suite (Google) is a plus.
- Very strong verbal and written skills.
- Outstanding cognitive, comprehension, and strong analytical skills
- Proven business acumen and has tenacity to always continue without seeing immediate success (displaying entrepreneurial qualities.
- Has Strong Subject Matter Knowledge (SME) in the Digital Banking, Payments, Remittance Space and would
- understand a variety of topics.
- Has an ability to dig deeper on the topics.

**Shift Schedule**
- 1:00 PM - 10:00 PM (GMT +7)

8NTBI7TqEY

  • Operations Manager

    5 months ago

    Ho Chi Minh City, Vietnam Diag Full time

    **JOB DESCRIPTIONS**: As the Operations Manager, you will be responsible for managing and coordinating the day-to-day operations of the company. You will work closely with department heads to streamline processes, improve performance, and drive operational excellence. Your key responsibilities will include: 1. Developing and implementing operational policies...

  • Operations Manager

    5 months ago

    Ho Chi Minh City, Vietnam Dion Full time

    **ABOUT THE COMPANY** Our client specializes in cosmetic products trading in Vietnam. They are expanding their supplier base and market reach and seek a dedicated Operations Manager to join their team. **SUMMARY** The Operations Manager will support the General Manager by overseeing purchase orders, managing documentation, and ensuring flawless execution....

  • Operations Manager

    7 months ago

    Ho Chi Minh City, Vietnam PAVE by Discovery Loft Inc. Full time

    **Who are we and what do we do?** Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection...

  • Operations Manager

    7 months ago

    Ho Chi Minh City, Vietnam PAVE by Discovery Loft Inc. Full time

    **Who are we and what do we do?** Discovery Loft (PAVE) is an automotive technology company that is reimagining how the industry inspects and appraises used vehicles around the globe. Its first offering, PAVE, is powered by Intelligent Damage Protection capabilities, enabling anyone with a smartphone and five minutes to complete a guided vehicle inspection...

  • Operations Manager- Module Operations

    5 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Sản Xuất First Solar Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Basic Job Functions: - Directs and manages 24/7 Site Plant's Module Operations activities with overall responsibilities for Operational Safety, Regulatory Compliance, Quality, Production (Throughput), Equipment Maintenance, Process Engineering, and Cost to P90 and meet customer. - Leads a team of...

  • Regional Operations Manager

    6 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Middleware Management and Operation

    5 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Bc Card Việt Nam Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) Manage online system operations for customers and Manage and Operate Tuxedo for 24/7 - Transaction processing management - Optimization of middleware such as structural design, settings (Configuration) management, option value tuning... - System monitoring, testing and operational management -...

  • Operation Manager

    6 months ago

    Ho Chi Minh City, Vietnam PERSOLKELLY Vietnam Full time

    International exposure - Dynamic, supportive team **Line Report** : Director ( Brisish) **Working Location** : Distric 2, HCMC **EXPERIENCE** **/ SKILLS/ ABILITIES** **Experience**: - 5 years or more experience in operations management & office administration. - **Working experience with US, UK or Europe based companies is a PLUS.**: - Have experience...

  • Operations Manager/general Manager

    6 months ago

    Ho Chi Minh City, Vietnam Staffing Group Full time

    **Position Requirements**: Are you passionate about leading and driving operational excellence in a dynamic business environment? Our client, an internationally acclaimed outdoor furniture manufacturer, with 25 years experience and servicing over 30 countries worldwide, has an exciting position available... We are seeking an - **Operations Manager/General...

  • Operation Manager

    5 months ago

    Ho Chi Minh City, Vietnam Talentnet Full time

    $2,930 - $3,900 **RESPONSIBILITIES**: **Safety & 5S** - Member of site-safety steering committee; drives and inculcates a strong “safety-first” culture and world class house-keeping standards within plant operations to enable a zero-recordable rate. - Timely and appropriate resolution of equipment or process safety concerns. - Work with local EHSS team...

  • Business Operations Manager

    6 months ago

    Ho Chi Minh City, Vietnam METUB Network Full time

    **Position Overview**: - The OP Mgr will be responsible for optimizing workflow, managing the coordination process of Business Units (BUs), and providing consultation on operational management systems to the executive team. - Collaborate with People, Performance & Culture Department (PPC) and relevant departments to train teams on process and management...

  • Operations Manager

    5 months ago

    Ho Chi Minh City, Vietnam METUB Network Full time

    **1. Job summary** At Melive, we're on a mission to accelerate social commerce. We connect passionate creators with ambitious brands, igniting sales and engagement through captivating livestreams and short-form videos. As an Operations Manager, you will ensure the smooth execution of day-to-day operations and maintain business compliance, stability, and...

  • Retail Operation Manager

    6 months ago

    Ho Chi Minh City, Vietnam CÔNG TY TNHH THƯƠNG MẠI UNICORN FABRIC Full time

    **Mô tả công việc**: (Mức lương: 45 - 57 triệu VNĐ) Job brief: A Retail Operation Manager is responsible for managing a retail store, which includes overseeing sales, staff and inventory. Retail Operation Managers have the following duties and responsibilities: 1. Sales Management - Project management of new store openings, store fit outs and...

  • Area Operations Manager

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    Department Operations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Sales Operations Manager

    6 months ago

    Ho Chi Minh City, Vietnam Ninja Van Full time

    Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000...

  • Manager, Tm Operations

    6 months ago

    Ho Chi Minh City, Vietnam HSBC Full time

    -Job Advert Details Some careers shine brighter than others. If you’re looking for a career that will help you to stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. Global...

  • Central Operations Manager

    6 months ago

    Ho Chi Minh City, Vietnam AhaMove Full time

    **Job Overview**: **Key Responsibilities**: - Lead, mentor, and develop high-performing operations teams: Operations Excellent, Operations Solutions, Payment & Analytics, and Quality Management. - Oversee day-to-day operations to ensure seamless and efficient delivery services. Implement and maintain high operational standards to achieve business goals. -...

  • Content Operations Manager

    5 months ago

    Ho Chi Minh City, Vietnam IGT Malaysia Full time

    We are looking for an **experienced Operations Manager** to **oversee and manage day-to-day Content Moderation operations.** **Overall Responsibilities**: - Manage team comprises Team Leaders, Trainers, QAs, and agents in all aspects of a content moderation context. - Supervise a dynamic team to support Client managed services to team members through...

  • Area Operations Manager

    5 months ago

    Ho Chi Minh City, Vietnam Shopee Full time

    DepartmentOperations- LevelExperienced (Team Lead)- LocationVietnam - Ho Chi Minh CityThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts...

  • Senior Operations Manager

    6 months ago

    Ho Chi Minh City, Vietnam Công Ty TNHH Buymed Full time

    **Mô tả công việc**: (Mức lương: Thỏa thuận) The Senior Operations Manager will oversee the group management, procurement and inventory operations of the various pharmacy stores, including managing pharmacy staff, ensuring compliance with all laws and regulations related to pharmacy operations. He/she will also be responsible for studying the...