IT Helpdesk Supervisor

1 week ago

Ho Chi Minh City, Vietnam Công Ty TNHH Vòng Tròn Đỏ Việt Nam - Hà Nội Full time

**Mô tả công việc**:
(Mức lương: Thỏa thuận)

Job Purpose:

- Support store operations and office level users on all IT related daily issues.

Job accountabilities:

- Manage, monitor, predict and handle all IT issues/requests in stores group assigned by IT Services Managers.
- Mentor, arrange/assign tasks for Technical Support Assistant(s) in assign group(s).
- Execute ad hoc tasks as requested by IT Managers.
- Communicate and work with suppliers for new requirement and supporting
- Work with suppliers for special maintenance / treatment / fine tuning on IT equipment when necessary
- Ensure all POS h/w system and database can be run smoothly and assure data synchronize between head office and stores
- Work with external supplier to fix problems related to IT system at stores and office, such as Internet, Network Printers, CCTV, PC, laptop, Windows OS, MS office, and virus scanning, etc.
- Ensure essential database be backed up timely and accurately
- Provide basic technical monitoring analysis / reports
- Provide ad-hoc maintenance services on IT related equipment for stores and office whenever necessary

**Chức vụ**: Nhân Viên/Chuyên Viên

**Hình thức làm việc**: Toàn thời gian

**Quyền lợi được hưởng**:

- 13th month salary
- Social insurance, healthcare insurance
- Friendly and professional working environment
- Company trip, YEP, private healthcare insurance

**Yêu cầu bằng cấp (tối thiểu)**: Trung cấp - Nghề

**Yêu cầu công việc**:
Job Requirements:

- Good interpersonal skills, and work with positive attitude
- Knowledge about business process: sale, inventory and accounting is an advantage
- Able to develop report by Crystal report or other tools is an advantage
- Have the flexibility to work overtime and overnight/ in other provinces (business trip) if necessary.
- Degree / Diploma in IT Technology / Computer Science
- Knowledge or experience in POS system is an advantage
- Able to work independently and under pressure
- Knowledge about network, TCP/IP
- Minimum 03 years relevant working experience
- Good knowledge about MS Windows & Office is a must
- Good spoken and written English skills is an advantage

**Yêu cầu giới tính**: Nam/Nữ

**Ngành nghề**: Chăm Sóc Khách Hàng,IT Helpdesk

Trung cấp - Nghề
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