Customer Operations Specialist

2 weeks ago


Ho Chi Minh City, Vietnam công ty tnhh elsa Full time

Onboarding and Implementation: (25%)
Assist in the onboarding of new B2B clients with guidance from senior team members.
Ensure accurate setup of client accounts and provide initial support during implementation.
Customer Engagement: (25%)
Respond to client inquiries and concerns, escalating complex issues to senior team members.
Monitor client usage and report insights for further analysis by senior team members.
Documentation and Reporting: (20%)
Support the generation of regular reports on customer usage and satisfaction.
Maintain client records and documentation with oversight from senior team members.
Administrative Support: (20%)
Coordinate meetings, demos, and training sessions under the guidance of senior team members.
Assist in preparing proposals, contracts, and other client
- related documents.
Operational Efficiency: (10%)
Participate in the development of internal processes related to customer operations.
Collaborate with cross
- functional teams to implement operational improvements.

**Yêu cầu công việc**:
Familiarity with EdTech products and the education industry is a plus.
Bachelor&039;s degree in Business, Marketing, or a related field. Proven experience in customer service, account management, or customer operations.
Excellent communication and interpersonal skills.
Good English proficiency level
Strong organizational and multitasking abilities.

**Quyền lợi**:
Competitive compensation
ELSA Pro account
Up to 16 days leave, 1 birthday leave, 1 Christmas day.
Experience the true spirit of a fast
- growing and well
- funded Silicon Valley startup.
Company trip, Company Birthday, Company Party and Happy Hour.
Opportunities to grow professionally and play a critical role to shape the next stage of the company’s growth.
Social insurance, health insurance, and unemployment insurance for full salary.
Flexible working time (9am
- 6pm Mon
- Fri), hybrid working
Premium Health Insurance, Annual Health Check
Fun energetic team; international & collaborative culture
- Giới tính yêu cầu:

- Không Yêu Cầu
- Cập nhật gần đây lúc:

- 2024-02-03 19:40:21


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