IT Support Engineer

2 months ago

Thành phố Hồ Chí Minh, Vietnam OL Vietnam Full time

OL Vietnam

***
- Unit 1209 - 1203, 12th Floor, Saigon Trade Center Building, 37 Ton Duc Thang, District 1, Ho Chi Minh- 14 Lang Ha, Thanh Cong, Ba Dinh, Ha Noi- At office- Posted 2 hours ago- Skills:

- IT Support

System Admin

Networking

**Top 3 reasons to join us**:

- Attractive Salary and Benefits
- Amazing Clients
- Product driven company

**Job description**:

- At **OL Vietnam**, we have been working with our sister company Orange Logic at empowering our Fortune 100 clients. You’ll work with a team of top developers to build flexible, scalable, and streamlined systems that will define the future of business management.

**WHAT DIFFERENTIATES ORANGE LOGIC**
- Orange Logic is in a fairly unique and robust financial position: with no external investors or debt we are:

- **Independent**:we can adopt a longer-term vision than companies that must satisfy investors' short-term expectations.
- **Stable**:we are less affected by economic conditions. For example, there were no layoffs or compensation cuts during the Covid economic downturn. We even kept hiring
- The same core group of tech-driven founders is driving the strategy today, with an obsession for the product.

**MISSION**
- You will have the opportunity to focus on the aspects of the job that you enjoy the most. Specifically, you will:

- Installing and configuring computer hardware and software for corporate workstations (Windows and Mac)
- Maintain accurate records and inventory of hardware assets
- Perform troubleshooting on computers and network using different diagnostic techniques
- Work with HR to onboard and offboard employees including such tasks as: account creation, suspension, changes to security or department structure
- Responding in a timely manner to service issues and requests
- Monitoring and maintaining computer systems and networks
- Providing technical support across the company (this may be in person or over the phone)
- Provide feedback on processes and make recommendations on areas to improve
- Create and maintain technical documentation concerning installation/maintenance of software, hardware configurations, and recurring problems
- Serve as initial contact point (Tier 1-2 support), if required escalate unresolved issues to the next level of support personnel
- Knowledge and experience with remote workstation management (RDP, VNC, Teamviewer, etc)
- Working knowledge of a centralized, directory-based infrastructure (JumpCloud)
- Assist in testing new technology (Software Updates and new programs for compatibility and performance)
- Create, maintain, and update computer images according to organizational standards and security requirements
- Other miscellaneous duties as assigned

**Your skills and experience**:

- 2+ years of experience in IT support role
- Excellent communication and interpersonal skills (written & oral) in both English and Vietnamese
- A technical, systematic, and logical thought process
- Problem-solving skills
- An ability to stick to strict deadlines
- An ability to prioritize
- Detail oriented and organized
- Ability to multi-task and track multiple objectives, goals, and projects concurrently

**_
Nice to have:_**
- Experience with the following systems and technologies:

- Windows and MacOS certifications
- Knowledge/Experience with the following products: Crowdstrike, Automox, Z-Scaler, Rapid 7, Beyond Trust, SnipeIT
- Google Workspace
- Basic troubleshooting Linux OS (Ubuntu, Debian)
- MDM/UEM systems (JumpCloud, InTune, Jamf)
- Knowledge or experience troubleshooting SSO (SAML, OIDC, SCIM)
- Familiarity with Apple Configurator and automated software deployment (Munki)
- Microsoft Office Products

**Why you'll love working here**:

- As a full-time employee, you are eligible for our benefits program:

- ** Attractive salary package** and **100% Gross Salary** in the probation period.
- **13th-month salary.**:

- **18 days **of annual leave** (cashback allowed if not used) **and** 4 days **of company trip.
- **Multiple** **allowances **(Lunch, Gym, Parking, Birthday/Tet/Wedding... ).
- **Full** **Insurance** (social, health, and unemployment insurance)
- **2 Extra** **healthcare insurance** for you and coverage for** **1 family member.
- Annual Health Check
- **Monthly team-building activities** (Bowling, Go-Kart,....) and special celebrations on Autumn Festival, Women's Day, Christmas, Tet,
- **Monthly happy lunch**/birthday celebration and **happy hours every day** with free snacks, soft drinks, fruit, and coffee.

**OL Vietnam**:
OL Vietnam - The Digital Asset Management trusted by top brands and leading global enterprises
- Company type
- IT Product
- Company industry
- Media, Advertising and Entertainment- Company size
- 51-150 employees
- Country
- United States- Working days
- Monday - Friday
- Overtime policy
- No OT

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